Chapter 6 Terms Flashcards Preview

Supply Chain > Chapter 6 Terms > Flashcards

Flashcards in Chapter 6 Terms Deck (13)
Loading flashcards...
1
Q

Product quality

A

a product’s fitness for consumption in terms of meeting customers’ needs and desires

2
Q

Design quality

A

a measure of how well a product’s designed features match up to the requirements of a given customer group

3
Q

Conformance quality

A

a measure of whether or not a delivered product meets its design specifications

4
Q

Quality management

A

a management approach that establishes an organization-wide focus on quality, merging the development of a quality-oriented corporate culture with intensive use of managerial and statistical tools

5
Q

Quality dimensions

A
Performance
Features
Reliability
Durability
Conformance
Aesthetics
Support/Responsiveness
Perceived Quality
6
Q

Cost of Quality

A

a framework for quantifying the total cost of quality-related efforts and deficiencies

7
Q

4 major cost categories

A

Prevention
Appraisal
Internal failure
External failure

8
Q

Prevention

A

costs associated with efforts to prevent product defects and associated failure and appraisal costs

9
Q

Appraisal

A

costs resulting from inspections used to assess quality levels

10
Q

Internal failure

A

costs associated with quality failures uncovered before products are delivered to customers

11
Q

External failure

A

costs associated with quality failures uncovered after products reach customers

12
Q

Inverted view of management

A

For TQM, the employees are seen as the most important (top of upside-down pyramid)

13
Q

DMAIC

A
Define
Measure
Analyze
Improve
Control