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Flashcards in Chapter 6 Deck (170)
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1

What suffers if an employee receives all his or her instructions from a single supervisor?

Efficiency

Communication

Feedback

Delegation

Efficiency

2

What motivates people into actions?

Managing by objectives

Feedback

Organizational goals

Performance goals

Managing by objectives

3

When do police agencies tend to avoid subformal channels and communicate only formally?

When they are operating under the pressure of time

If the divisions of a police organization are in strong competition

At meetings

During downward communications

If the divisions of a police organization are in strong competition

4

What does the success of any relationship hinge on?

Integrity

Communication

Trust

Loyalty

Trust

5

What is a prerequisite for leading by example?

Producing examples

Being visible

Being courageous

Effective communication

Being visible

6

What is a necessity for excellence in leadership?

Passively listening

Actively listening

Artful listening

Communicating

Artful listening

7

What step must be taken for feedback to be the “breakfast of champions”?

Observation

Outcome

Request

All of the above

All of the above

8

Which of the following is formal and logical?

Communication

Information

Expectations

Demands

Information

9

Which listening approach requires two-way communications?

Feedback

Appreciative listening

Comprehensive listening

Evaluative listening

Comprehensive listening

10

Who does the supervisor link to management?

The team member

The organization

The line employee

Everyone

The line employee

11

What technique will assist you in listening with an empathetic ear?

Develop a win-win attitude

Active listening

Comprehensive listening

Appreciative listening

Develop a win-win attitude

"Three techniques that will assist you in listening with an empathetic ear:

Listen with the eyes
Develop a win-win attitude
Now be understood"

12

What do leaders use to attract, hold, inspire, and galvanize their followers?

Attention getters

Meetings

Words

Written word

Words

13

Which one of the following is personal and psychological?

Communication

Information

Expectations

Demands

Communication

14

What causes the growth of the informal channels?

Need to transmit information

More restricted formal channels

Formal channels are on the record

The amount of time for formal channels to communicate

More restricted formal channels

15

If you want to really inspire your staff and reach them at their emotional core, what must you do?

Speak to them in person

Use the written word

Allow for feedback

Be able to know when to communicate

Speak to them in person

16

What determines our success in becoming a leader, our success in making accurate decisions, and our success in being trusted?

Our ability to delegate

Our ability to communicate

Being able to be trusted

All of the above

Our ability to communicate

17

Which listening approach is best used when getting to know people?

Empathetic listening

Appreciative listening

Comprehensive listening

Evaluative listening

Appreciative listening

18

What does weak horizontal and diagonal communications guarantee?

Lack of teamwork

Lack of feedback

Root causes of a police problem will go undetected

Confusion

Root causes of a police problem will go undetected

19

What is communication?

Being understood

First, understanding. Then being understood.

The transfer of meaning between two or more people

A skill required to be a leader

The transfer of meaning between two or more people....

"understanding will occur within an....
environment-in this case a police organization."

20

Which of the following is the purpose of a meeting?

To provide a job environment in which members are stimulated to new ideas by the rapid exchange of views between individuals

To reduce the amount of semantic difficulties through face-to-face interaction

To get the members attending the meeting committed more strongly to given proposals or procedures than they would be otherwise

All the above

All the above

21

What is the clearest, most convincing message to the receiver?

E-mail

Face-to-face

Two-way

Example

Example

22

What are the reasons for assuring that (reference #100) communications?

Feedback from teammates that fulfills individual needs

Feedback from teammates that encourages the supervisor

Information necessary to inform job tasks

Feedback for defining common problems

Feedback from teammates that fulfills individual needs

23

What occurs when it is time to decide on a course of action?

Empathetic listening

Feedback

Comprehensive listening

Evaluative listening

Evaluative listening

24

Who will have numerous opportunities to perform better in the years ahead if they are able to strike a balance between “high tech” and “high touch”?

Strength-based leaders

Team members

Supervisors

Forward-looking police leaders

Forward-looking police leaders

25

When does a treacherous hang-up in horizontal communications occur?

Sergeants talking to patrol

Sergeants talking to sergeants

Sergeants talking to lieutenants

Patrol talking to lieutenants

Sergeants talking to sergeants

26

Who is a key person in building and maintaining effective organizational communications?

Police supervisors

Team leaders

Each person

Strength-based leaders

Police supervisors

27

What does the “flow” of communication consist of?

Transmitted messages through different channels

Information going upward and downward

Series of discrete messages of different length, form, and content

The means by which information, vision, values, and instructions are transmitted through a department

Series of discrete messages of different length, form, and content

28

When can open command staff panels be highly effective?

At issues assessment workshops

At organizational meetings or conferences

When there is a suggestion box

When there is feedback

At organizational meetings or conferences

29

The vast majority of communications in police organizations are?

Formal communications

Informal communications

Subformal communications

Personal-task directed communications

Subformal communications

30

What must a police supervisor do to combat information overloads by lessening its output?

Slow down their handling of messages and change the transmission rules

Add more channels to the existing network

Relate tasks within the department and press to improve the quality of the messages

All of the above

Slow down their handling of messages and change the transmission rules