Chapter 6 Flashcards
Goal
A desirable objective
Self-Efficacy
The extent to which we believe we can accomplish our goals even if we failed to do so in the past
Goal Difficulty
The extent to which a goal is challenging and requires effort
Goal Specificity
The clarity and precision of a goal
Goal Acceptance
the extent to which a person accepts a goal as his or her own
Goal Commitment
The extent to which a person is personally interested in reaching a goal
Management by Objectives (MBO)
A collaborative goal setting process through which organizational goals cascade down throughout the organizaiton
Performance Measurement
Also called Performance Appraisal.
The process by which someone (1) evaluates an employee’s work behaviors by measurement and comparison with previously established standards, (2) documents the results, and (3) communicates the results to the employee
Performance Management System (PMS)
Comprises the processes and activities involved in performance appraisals
360-degree Feedback
A performance management system in which people receive performance feedback from those on all sides of them in the organization - their boss, their colleagues and peers, and their own subordinates
Balanced Scorecard (BSC)
A relatively structured performance management technique that identifies financial and nonfinancial performance measures and organizes them into a single model
Reward System
Consists of all organizational components, including people, processes, rules and procedures, and decision-making activities, involved in allocating compensation and benefits to employees in exchange for their contributions to the organization
Surface Value
The value of a reward to an employee is its objective meaning or worth
Symbolic Value
The value of a reward to an employee is its subjective and personal meaning or worth
Compensation Package
The total array of money (wages, salary, commission), incentives, benefits, perquisites, and awards provided by the organization
