Chapter 5 Part 4 Flashcards Preview

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Flashcards in Chapter 5 Part 4 Deck (10)
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1

Managers have to operate in a perfect world with no real-world constraints
Limited resources as well as attention, memory, and expertise problems make it difficult for managers to maximize decisions
Managers satisfice

Limits to Rational Decision Making

2

Choosing a good-enough alternative

Satisficing

3

In the decision-making process, groups perform better than individuals in:

Defining the problem
Generating alternative solutions

Advantages of Group Decision Making

4

Groupthink
Takes considerable time
Individuals can dominate group discussions

Pitfalls of Group Decision Making

5

Caused by pressure within the group for members to agree with each other

Groupthink

6

Focuses on problem- and issue-related differences of opinion
Involves a willingness to examine, compare, and reconcile the differences to produce the best possible solution

C-type conflict (cognitive conflict)

7

Focuses on individuals or personal issues
Results in hostility, anger, resentment, distrust, cynicism, and apathy

A-type conflict (affective conflict)

8

Assigning an individual or a subgroup the role of critic

Devil’s advocacy

9

Decision makers are forced to:
State the assumptions of a proposed solution (thesis)
Generate a solution that is the opposite (antithesis) of that solution

Dialectical inquiry

10

Begins and ends by having group members write down and evaluate ideas
Improves group decision making by decreasing a-type conflict

Nominal group technique