Chapter 5: Communication Flashcards Preview

Company Officer 6th Edition > Chapter 5: Communication > Flashcards

Flashcards in Chapter 5: Communication Deck (21)
Loading flashcards...
1

Interpersonal communication consist of the following basic elements.

Sender (company officer)
Message
Receiver (crew member)
Feedback to the sender
Interference

2

All communications take place within a larger frame of reference. Senders and coded messages based on the number of factors.

Education level
Position of authority
Personal or ethnic background
Other characteristics

3

There are five general purposes for the interpersonal communications what are they?

Learn
Relate
Influence
Play (entertain)
Help

4

Nonverbal communication consist of the following elements.

Body language
Vocal tone and inflection
Personal appearance

5

Listening, unlike simply hearing, is an active process that includes the following elements.

Attending (focus)
Understanding
Remembering
evaluating
Responding

6

Daily oral communication with the crew, on and off the incident scene, includes

Issuing crew assignments
Passing along information
Career counseling
Assigning tasks
Receiving reports

7

There are three types of speeches and presentations most commonly used by company officers what are they?

Persuasive
Informative
Instructional

8

Informative speeches provide the audience with information on a variety of topics. These topics include?

Ideas
Objects
Procedures
People
Events

9

What provides information, such as project status report or proposed policy changes?

Report presentations

10

What does the acronym HIPAA stand for?

Health insurance portability and accountability act of 1996

11

When preparing a speech or oral presentation follow a logical sequence that includes the steps

Step 1: Select the topic
Step 2: Determine the purpose
Step 3: Generate ideas
Step 4: Develop the central Idea
Step 5: Gathering supporting evidence
Step 6: Organize the speech
Step 7: Rehearse the speech
Step 8: Deliver the speech
Step 9: Evaluate the speech

12

The first step in writing any document is to determine its?

Audience, scope, and purpose.

13

Transition Jose at the start of a paragraph can be divided into four main categories what are they?

Showing contrast or qualification
Indicating Continuity
Showing cause-and-effect
Indicating exemplification

14

The majority of memos are written to provide the following six types of information.

Who
What
When
Where
Why
How

15

(FOIA)

Freedom of information Act

16

They excepted format for most business slow to consist of the following parts

Heading
Opening
Body
Closing

17

The following characteristics describe a cure for the completed form

Legible
Accurate
Complete
Objective

18

A _______ is used to determine organizational decision making.

Policy

19

The five C’s a radio communication

Conciseness
Clarity
Confidence
Control
Capability

20

Policy and procedure documents generally contain the following

•Statement of purpose
•Statement of scope
•Contents page
•Procedures or policies organized by specific topic or function
•Appendices containing copies of forms that I referred to in the body of the text

21

Outline of the steps that must be performed in order to properly follow in organizational policy.

Procedure