Flashcards in Chapter 5: Communication Deck (21)
Interpersonal communication consist of the following basic elements.
Sender (company officer)
Receiver (crew member)
Feedback to the sender
All communications take place within a larger frame of reference. Senders and coded messages based on the number of factors.
Position of authority
Personal or ethnic background
There are five general purposes for the interpersonal communications what are they?
Nonverbal communication consist of the following elements.
Vocal tone and inflection
Listening, unlike simply hearing, is an active process that includes the following elements.
Daily oral communication with the crew, on and off the incident scene, includes
Issuing crew assignments
Passing along information
There are three types of speeches and presentations most commonly used by company officers what are they?
Informative speeches provide the audience with information on a variety of topics. These topics include?
What provides information, such as project status report or proposed policy changes?
What does the acronym HIPAA stand for?
Health insurance portability and accountability act of 1996
When preparing a speech or oral presentation follow a logical sequence that includes the steps
Step 1: Select the topic
Step 2: Determine the purpose
Step 3: Generate ideas
Step 4: Develop the central Idea
Step 5: Gathering supporting evidence
Step 6: Organize the speech
Step 7: Rehearse the speech
Step 8: Deliver the speech
Step 9: Evaluate the speech
The first step in writing any document is to determine its?
Audience, scope, and purpose.
Transition Jose at the start of a paragraph can be divided into four main categories what are they?
Showing contrast or qualification
The majority of memos are written to provide the following six types of information.
Freedom of information Act
They excepted format for most business slow to consist of the following parts
The following characteristics describe a cure for the completed form
A _______ is used to determine organizational decision making.
The five C’s a radio communication
Policy and procedure documents generally contain the following
•Statement of purpose
•Statement of scope
•Procedures or policies organized by specific topic or function
•Appendices containing copies of forms that I referred to in the body of the text