Chapter 5: Business process Modelling Flashcards Preview

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Flashcards in Chapter 5: Business process Modelling Deck (7)
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1

order-to-cash

customers know what they want and the vendor arranges this --> vendor

2

quote-to-order

customer does not know what they want and request a quote --> supplier

3

procure-to-pay

determination to buy something --> demand side

4

issue-to-resolution

a company deals with a customer problem until an agreement occurs or if one of them ends the process

5

claim-to-resolution

internal matters with employees

6

application-to-approval

customer makes an application for a certain privilege

7

Business Process Management

1. Process Identification
2. process discovery
3. Process Analysis
4. process redesign
5. process implementation
6. monitor and control