Chapter 4 Vocab Flashcards Preview

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Flashcards in Chapter 4 Vocab Deck (28)
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1

Affect

A broad range of feelings that people experience.

2

Emotions

Intense feelings that are directed at someone or something.

3

Moods

Feelings that tend to be less intense than emotions and that lack a contextual stimulus.

4

Positive Affect

A mood dimension that consists of specific positive emotions such as excitement, self-assurance, and cheerfulness at the high end and boredom, sluggishness, and tiredness at the low end.

5

Negative Affect

A mood dimension that consists of emotions such as nervousness, stress and anxiety at the high end and relaxation, tranquility, and poise at the low end.

6

Positivity Offset

The tendency of most individuals to experience a mildly positive mood at zero input (when nothing in particular is going on).

7

Affect Intensity

Individual differences in the strength with which individuals experience their emotions.

8

Illusory Correlation

The tendency of people to associate two events when in reality there is no connection.

9

Emotional Labor

A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work.

10

Emotional Dissonance

Inconsistencies between the emotions people feel and the emotions they project.

11

Felt Emotions

An individual's actual emotions.

12

Displayed Emotions

Emotions that are organizationally required and considered appropriate in a given job.

13

Surface Acting

Hiding one's inner feelings and forgoing emotional expressions in response to display rules.

14

Deep Acting

Trying to modify one's true inner feelings based on display rules.

15

Affective Events Theory (AET)

A model that suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors.

16

Emotional Intelligence (EI)

The ability to detect and to manage emotional cues and information.

17

Emotional Contagion

The process by which peoples' emotions are caused by the emotions of others.

18

What is the difference between emotions and moods?

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19

What are the basic emotions and moods?

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20

Are emotions rational? What functions do they serve?

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21

What are the sources of emotions and moods?

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22

What impact does emotional labor have on employees?

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23

What is affective events theory? What are its applications?

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24

What is the evidence for and against the existence of emotional intelligence?

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25

What are some strategies for emotion regulation and their likely effects?

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26

How do you apply concepts about emotions and moods to specific OB issues?

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27

Emotions

-Caused by specific event.
-Very brief in duration (seconds or minutes)
-Specific and numerous in nature (many specific emotions such as anger, fear, sadness, happiness, disgust, surprise).
-Usually accompanied by distinct facial expressions.
-Action oriented in nature.

-More intense.
-Caused by something specific.

28

Moods

-Cause is often general and unclear.
-Lasts longer than emotions (hours or days)
-More general (two main dimensions---positive affect and negative affect---that are composed of multiple specific emotions)
-Generally not indicated by distinct expressions.
-Cognitive in nature.

-Less intense.
-Lack a specific cause.