Chapter 4 Vocab

Question 1

Affect

Answer 1

A broad range of feelings that people experience.

Question 2

Emotions

Answer 2

Intense feelings that are directed at someone or something.

Question 3

Moods

Answer 3

Feelings that tend to be less intense than emotions and that lack a contextual stimulus.

Question 4

Positive Affect

Answer 4

A mood dimension that consists of specific positive emotions such as excitement, self-assurance, and cheerfulness at the high end and boredom, sluggishness, and tiredness at the low end.

Question 5

Negative Affect

Answer 5

A mood dimension that consists of emotions such as nervousness, stress and anxiety at the high end and relaxation, tranquility, and poise at the low end.

Question 6

Positivity Offset

Answer 6

The tendency of most individuals to experience a mildly positive mood at zero input (when nothing in particular is going on).

Question 7

Affect Intensity

Answer 7

Individual differences in the strength with which individuals experience their emotions.

Question 8

Illusory Correlation

Answer 8

The tendency of people to associate two events when in reality there is no connection.

Question 9

Emotional Labor

Answer 9

A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work.

Question 10

Emotional Dissonance

Answer 10

Inconsistencies between the emotions people feel and the emotions they project.

Question 11

Felt Emotions

Answer 11

An individual’s actual emotions.

Question 12

Displayed Emotions

Answer 12

Emotions that are organizationally required and considered appropriate in a given job.

Question 13

Surface Acting

Answer 13

Hiding one’s inner feelings and forgoing emotional expressions in response to display rules.

Question 14

Deep Acting

Answer 14

Trying to modify one’s true inner feelings based on display rules.

Question 15

Affective Events Theory (AET)

Answer 15

A model that suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors.

Question 16

Emotional Intelligence (EI)

Answer 16

The ability to detect and to manage emotional cues and information.

Question 17

Emotional Contagion

Answer 17

The process by which peoples’ emotions are caused by the emotions of others.

Question 18

What is the difference between emotions and moods?

Answer 18

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Question 19

What are the basic emotions and moods?

Answer 19

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Question 20

Are emotions rational? What functions do they serve?

Answer 20

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Question 21

What are the sources of emotions and moods?

Answer 21

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Question 22

What impact does emotional labor have on employees?

Answer 22

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Question 23

What is affective events theory? What are its applications?

Answer 23

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Question 24

What is the evidence for and against the existence of emotional intelligence?

Answer 24

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Question 25

What are some strategies for emotion regulation and their likely effects?

Answer 25

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Question 26

How do you apply concepts about emotions and moods to specific OB issues?

Answer 26

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Question 27

Emotions

Answer 27

• Caused by specific event.
• Very brief in duration (seconds or minutes)
• Specific and numerous in nature (many specific emotions such as anger, fear, sadness, happiness, disgust, surprise).
• Usually accompanied by distinct facial expressions.
• Action oriented in nature.
• More intense.
• Caused by something specific.

Question 28

Moods

Answer 28

• Cause is often general and unclear.
• Lasts longer than emotions (hours or days)
• More general (two main dimensions—positive affect and negative affect—that are composed of multiple specific emotions)
• Generally not indicated by distinct expressions.
• Cognitive in nature.
• Less intense.
• Lack a specific cause.