Flashcards in Chapter 4 Vocab Deck (28)
A broad range of feelings that people experience.
Intense feelings that are directed at someone or something.
Feelings that tend to be less intense than emotions and that lack a contextual stimulus.
A mood dimension that consists of specific positive emotions such as excitement, self-assurance, and cheerfulness at the high end and boredom, sluggishness, and tiredness at the low end.
A mood dimension that consists of emotions such as nervousness, stress and anxiety at the high end and relaxation, tranquility, and poise at the low end.
The tendency of most individuals to experience a mildly positive mood at zero input (when nothing in particular is going on).
Individual differences in the strength with which individuals experience their emotions.
The tendency of people to associate two events when in reality there is no connection.
A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work.
Inconsistencies between the emotions people feel and the emotions they project.
An individual's actual emotions.
Emotions that are organizationally required and considered appropriate in a given job.
Hiding one's inner feelings and forgoing emotional expressions in response to display rules.
Trying to modify one's true inner feelings based on display rules.
Affective Events Theory (AET)
A model that suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors.
Emotional Intelligence (EI)
The ability to detect and to manage emotional cues and information.
The process by which peoples' emotions are caused by the emotions of others.
What is the difference between emotions and moods?
What are the basic emotions and moods?
Are emotions rational? What functions do they serve?
What are the sources of emotions and moods?
What impact does emotional labor have on employees?
What is affective events theory? What are its applications?
What is the evidence for and against the existence of emotional intelligence?
What are some strategies for emotion regulation and their likely effects?
How do you apply concepts about emotions and moods to specific OB issues?
-Caused by specific event.
-Very brief in duration (seconds or minutes)
-Specific and numerous in nature (many specific emotions such as anger, fear, sadness, happiness, disgust, surprise).
-Usually accompanied by distinct facial expressions.
-Action oriented in nature.
-Caused by something specific.