Chapter 4 Unit 1 Flashcards Preview

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Flashcards in Chapter 4 Unit 1 Deck (32)
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1
Q

Non verbal Communication

A

All the ways we communicate without using words

2
Q

Kinesics

A

Study of body movement including both posture and gesture

3
Q

Adapters

A

Gestures to release tension

4
Q

Emblems

A

Substitute for words.

  • Mostly widely understood meanings
  • Although some emblems are not understood universally
  • Can easily offend whole groups of people and lead to unpleasant consequences
5
Q

Facial Expression

A

Face usage to communicate emotion/feeling

6
Q

Neutralizing

A

Poker face, erase emotion

7
Q

Masking

A

Hide expression that is connected with emotion with a more appropriate expression

8
Q

Intensification

A

Exaggerate how you are feeling about something

9
Q

Deintensification

A

Reduce facial expression to an emotion

10
Q

Six Basic Emotions

A

Anger, Fear, Disgust, Sadness, Happiness, Surprise

11
Q

Eye Contact

A
  • Eyes are the window to a person’s soul
  • Social and cultural Importance in communication
  • Eye Behavior demands interaction, including simple eye contact or head nod
  • Eyes reveal deception
  • Unable to sustain eye contact is a sign of deception
12
Q

Emotions

A
  • Relates feelings
  • Good rule: use them in the same interaction you would have in a face to face conversation.
  • Never use in professional or academic writing
  • Can have different connotations in another culture.
  • Can cause terrible miscommunication.
13
Q

Vocalics

A
  • Use of voice to express yourself
  • Voice major player in communication
  • Vocal channels modify the meaning of what is said.
  • Includes tone, volume, articulation, pitch, rate of speech and the use of silence.
14
Q

Proxemics

A

The study of how people use space and distance to communicate

15
Q

3 important reasons why it is important to make connections between people, space and work.

A
  1. Who you are as a person reveals by your referred use of distance and space at home or work
  2. Your verbal and nonverbal communication is influenced by distance and space.
  3. Use metaphors of distance and space and explain your interpersonal relationships.
16
Q

Intimate Zone

A

Usually 0-18 inches (significant others, family, closest friends)

17
Q

Personal Zone

A

18 inches-4 feet (casual acquaintances and friends)

18
Q

Social Zone

A

4 feet-12 feet (strangers, conducting business)

19
Q

Public Zone

A

Over 12 feet (Large, Formal and Public events)

20
Q

Territoriality

A

Study of how people use space and objects to claim occupancy or ownership of space. (Coat over chair, place cards, numbered parking pass)

21
Q

Environment

A

Refers to surroundings that shape communication context. (Architecture, Design, Doors, Windows, Temp, Cleanliness, etc.)

22
Q

Violation

A

Entering into or using territory without permission. Ex: Siblings borrowing something without permission

23
Q

Invasion

A

Intentionally intruding upon a specific territory. Ex: Enjoy the peace and quiet of the park when rowdy kids show up.

24
Q

Combination

A

Making a territory with noise or pollution. Ex: People who leave trash at a campground

25
Q

Soma

A

Typing people according to their body types

26
Q

Halo Effect

A

Let our perception of positive traits base off of physical attractiveness

27
Q

Devil Effect

A

Our perception that someone is unpleasant due to their unattractiveness

28
Q

Artifacts

A

Items that include any way we modify our person. (clothing choice, Hair styles, tattoos, piercings)

29
Q

Haptics

A

The study of touch. Touch has a potential to communicate with powerful messages.

30
Q

Functional/Professional Touch

A

Take place with a professional relationship and are low in intimacy. (Doctor)

31
Q

Social/Polite Touch

A

Cultural norm touches Ex: Handshake

32
Q

Friendship/warmth touch

A

Platonic affection exchanged between two friends. (hugs, kisses)