Chapter 4: Human Resources Management Flashcards Preview

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Flashcards in Chapter 4: Human Resources Management Deck (17)
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1

Throughout the planning process, planning models provide a systematic approach to decision-making. Company officers can use the following steps to solve problems or make decisions. (5 step planning)

Identify
Select
Design
Implement
Evaluate

2

What is the most important human resources available to fire and emergency services organizations?

Employees

3

Possible warning signs that sexual-harassment is occurring?

Lack of engagement
Absenteeism
Avoidance of certain coworkers
Changes in behavior

4

These programs are a benefit that employers often provide to help employees deal with the stresses in their personal and or professional lives.

(EAP) Employee assistance program

5

Company officers are responsible for managing______, which occurs when people are in opposition or disagreement.

Conflict

6

The following are common types of behaviors that people exhibit my face with conflict

Passive
Aggressive
Passive/aggressive
Assertive

7

Occurs when people hide their own emotions so that others do not know how they feel.

Passive

8

Occurs when people express their emotions openly and use threatening behaviors towards people or objects that violate the rights of others.

Aggressive

9

Occurs when people express negative feelings, resentment, and aggression in unassertive passive ways (stubbornness, and refusal to communicate)

Passive/aggressive

10

Occurs when people express their emotions honestly independent right without hurting others.

Assertive

11

How many stops is there to conflict resolution?

7

12

Possible reasons people break the rules include?

Resentment
Boredom
Ignorance
Stress

13

Discipline has been defined as _____________,Thus the main purpose of discipline is to educate and change behavior.

Training that corrects

14

Progressive discipline the usually involves three levels of actions

Preventative action
Correct of action
Punitive action

15

What level of progressive discipline holds an individual counseling interview to correct the inappropriate behavior as soon as it is discovered and prevent it from becoming a pattern or progressing to a more serious offense?

Preventive action

16

What level of progressive discipline is used when a member repeats a violation for which preventive action was taking, commits a different violation, or commits a serious violation as a first offense?

Corrective action

17

What level of progressive discipline gives the employee notice of possible sanctions?

Punitive action