Chapter 4 Flashcards

1
Q

Verbal presentations consist of four parts they are

A

1- Getting their attention (Introduction)
2- Interest statement
3- Detail (Report Details)
4- Action the audience should take

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2
Q

Preparing a news release: three steps

A

1- formulate a plan
2- develop the concept and write the release
3- last step is to get the news release out to the media

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3
Q

Social medial techniques:

A
  • crowdsourcing fro creative problem solving
  • online collaboration and multimedia information sharing
  • develping creative and engaging content
  • relationship building and community partnerships
  • volunteer networks
  • text campaigns
  • incentification (causing someone to be excited about what you are offering)
  • gamification (use of game oriented thinking and game mechanics to engage users and solve problems)
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4
Q

A fire officer must be able to ____ to supervise and support the fire company members effectively.

A

process several types of information

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5
Q

The communication cycle includes 5 components:

A
message
sender
medium
receiver
feedback
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6
Q

To improve your listening kills:

A

do not assume
do not interrupt
try to understand the need
do not react too quickly

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7
Q

A good method to keep a conversation on topic is

A

Directed questioning

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8
Q

The grapevine flourishes when

A

in the vacuum created when the official organization does not provide the workforce with timely and accurate information about work related issues.

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9
Q

Environmental noise can be avoided by

A
  • avoiding a power struggle
  • communicating clearly and firmly
  • carefully choosing words
  • confirming that the receiver understands the message
  • providing consistent and appropriately detailed messages
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10
Q

The direct approach to emergency communication entails

A
  • asking precise questions
  • providing timely and accurate information
  • giving clear and specific orders
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11
Q

The most common form of reporting is:

A

verbal communication from one individual to another (face to face, telephone or radio)

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12
Q

To be effective, the transfer of information must be clear and concise, using terminology that is appropriate for the

A

Receiver

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13
Q

Written reports vary in

A

purpose, formality, and frequency

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14
Q

Social media differ from traditional or corporate media in the areas of

A
  • quality
  • reach
  • frequency
  • usability
  • immediacy
  • accuracy
  • reliability
  • permanence
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15
Q

Environmental noise are

A

PHYSICAL and SOCIOLOGICAL condition that interfere with the message in the communication process

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16
Q

A report in which all company members submit a narrative on what they observed and which activities they performed during an incident

A

expanded incident report narrative

17
Q

Short term directions, procedures, or orders signed by the fire chief and lasting for a period of days to 1 year or more

A

general orders

18
Q

HIPPA was enacted in what year

A

1996

19
Q

a decision document prepared by a fire officer for the senior staff. Its goal is to support a decision or an action

A

recommendation report

20
Q

written organization directives that identify a desired goal and describe the general path to accomplish the goal, including critical task or cautions

A

standard operating guidelines

21
Q

written organizational directives that establish or prescribe specific operational or administrative methods to be followed routinely for the performance of designated operations or actions

A

standard operating procedures