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Flashcards in Chapter 4 Deck (31)
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1

Where do attitudes come​ from?

A. attitude​ = belief​ + value
B. attitude​ = belief​ + value​ + behaviour
C. attitude​ = behaviour​ + belief
D. attitude​ = behaviour​ + value

A. attitude​ = belief​ + value

2

________________ refers to​ employee's resignation from an organization and it can be incredibly expensive.

A. Dissatisfaction
B. Turnover
C. Absenteeism
D. Layoffs

B. Turnover

3

​Voluntary, informal behaviour that contribute to organizational effectiveness is called​ ______________.

A. satisfaction facets
B. job satisfaction
C. behavioural performance
D. organizational citizenship behaviour

D. organizational citizenship behaviour

4

Employee job satisfaction is indeed translated into​ ___________ and organizational profitability.

A. corporate success
B. competitor satisfaction
C. citizenship satisfaction
D. customer satisfaction

D. customer satisfaction

5

Not​ surprisingly, continuance commitment​ ________ with the length of time a person is employed by an organization.

A. is unaffected
B. stops
C. decreases
D. increases

D. increases

6

What type of commitment is based on identification and involvement with an​ organization?

A. Affective commitment
B. Continuance commitment
C. Organizational commitment
D. Normative commitment

A. Affective commitment

7

Job satisfaction refers to a​ _____________ that workers have about their jobs.

A. collection of values
B. mood
C. specific attitude
D. collection of attitudes

D. collection of attitudes

8

Behaviour is most likely to correspond to attitude when

A. one is not engaged in public criticism.
B. the attitude is held in secret.
C. people have direct experience with the target.
D. behaviour is consistent.

C. people have direct experience with the target.

9

What are the four distinct generations of​ employees, from oldest to​ youngest, that are typically found in contemporary​ organizations?

A. Baby​ Boomers, Traditionalists, Generation​ X, Generation Y
B. ​Traditionalists, Baby​ Boomers, Generation​ X, Millennials
C. Traditionalists, Baby​ Boomers, Generation​ Y, Generation X
D. Baby​ Boomers, Generation​ X, Generation​ Y, Millennials

B. ​Traditionalists, Baby​ Boomers, Generation​ X, Millennials

10

An especially bad combination for both the employee and the organization is​ ______ continuance commitment coupled with​ _____ affective commitmentlong dashpeople locked into organizations that they detest.

A. ​low, high
B. ​low, low
C. high, low
D. high, high

C. high, low

11

The requirement for people to conform to certain​ "display rules" in their job​ behaviour, in spite of their true mood or​ emotions, is referred to informally as​ ______________.

A. emotional labour
B. emotional contagion
C. emotional regulation
D. interactional fairness

A. emotional labour

12

What term refers to​ "a fairly stable evaluative tendency to respond consistently to some specific​ object, situation,​ person, or category of​ people"?

A. Beliefs
B. Attitude
C. Values
D. Praise

B. Attitude

13

What term is defined as​ "a broad tendency to prefer certain states of affairs over​ others"?

A. Virtues
B. Desirability
C. Values
D. Favouritism

C. Values

14

​____________ says that job satisfaction stems from the discrepancy between the job outcomes wanted and the outcomes that are perceived to be obtained.

A. Attitudes and beliefs
B. Discrepancy theory
C. Disposition theory
D. Procedural fairness

B. Discrepancy theory

15

Some research suggests that some people are predisposed by virtue of their personalities to be more or less satisfied despite changes in discrepancy or fairness. This is known as​ _____________.

A. disposition
B. interactional fairness
C. attitudes
D. social conditioning

A. disposition

16

Which country has the lowest degree of uncertainty​ avoidance?

A. Canada
B. Denmark
C. Greece
D. Japan

B. Denmark

17

A theory that job satisfaction stems from a comparison of the inputs one invests in a job and the outcomes one receives in comparison with the inputs and outcomes of another person or group is called​ ________.

A. discrepancy theory
B. equity theory
C. social cognitive theory
D. social identity theory

B. equity theory

18

What is the result of an​ attitude?

A. It leads to a change in values.
B. It leads to a change in beliefs.
C. It influences our behaviour.
D. It leads to a test of held values.

C. It influences our behaviour.

19

Attitudes are​ ______ specific​ than/as values.

A. equally as
B. ​super-
C. less
D. more

D. more

20

Role clarity and having​ one's expectations met after being hired contribute​ to_________.

A. normative commitment
B. continuance commitment
C. social commitment
D. affective commitment

D. affective commitment

21

Quality​ circles, total quality​ management, and​ just-in-time production are obvious examples of​ __________.

A. Japanese management
B. South American cultures
C. North American theories
D. Western practices

A. Japanese management

22

The tendency for moods and emotions to spread between people or throughout a group is called​ ______________.

A. interactional fairness
B.emotional contagion
C. equity theory
D. emotional regulation

B.emotional contagion

23

​"I love my work but dislike my​ boss" is an example of

A. facet satisfaction.
B. job descriptive index.
C. overall satisfaction.
D. dissatisfaction.

A. facet satisfaction.

24

People lessen their attention towards work in an attempt to compensate for​ dissatisfaction, beginning with more subtle behaviours and progressing to more extreme​ ones, until some equilibrium is achieved. This is an example of

A. voluntary behaviours.
B. turnover.
C. withdrawal in response to job dissatisfaction.
D. organizational citizenship behaviour.

C. withdrawal in response to job dissatisfaction.

25

Absenteeism costs North American business billions of dollars each year due to

A. strikes and industrial disputes.
B. employee satisfaction and overtime pay.
C. sick days and lost productivity.
D. industrial espionage and malfeasance.

C. sick days and lost productivity.

26

What is the definition of power​ distance?     

A. The extent to which an unequal distribution of power is accepted by society members
B. The unequal distribution of power within a company
C. The extent to which an equal distribution of power is rejected by society members
D. The distance between the person with the most power and the person with the least power

A. The extent to which an unequal distribution of power is accepted by society members

27

If a person holds the belief that​ "my job provides for my​ family" and if the person holds the attitude that​ "I like my​ job," what would likely be the​ person's value​?     

A. I like things that help my family.
B. My job comes first.
C. Maybe I should earn more.
D. I​ can't quit because my job financially supports my family life.

A. I like things that help my family.

28

All satisfaction facets are not equal in terms of stimulating performance. The most important facet has to do with the content of the work itself.​ Thus, interesting, challenging jobs are most likely to stimulate​ ______ performance.

A. average
B. adequate
C. high
D. low

C. high

29

What term refers to the commitment to an organization that is based on ideology or a feeling of​ obligation?

A. Affective commitment
B. Continuance commitment
C. Organizational commitment
D. Normative commitment

D. Normative commitment

30

Depending on the nature of​ ____________ and how they are​ managed, employees' levels of​ affective, continuance, and normative commitment can increase or decrease.      

A. workplace changes
B. economic changes
C. community challenges
D. workplace safety

A. workplace changes