Chapter 4 Flashcards Preview

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Flashcards in Chapter 4 Deck (17)
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1
Q

When team members understand the decision process, they are better prepared to evaluate what

A
  • their own gut-level tendency to take action, or to “compress time”
2
Q

What are conducted to capture the knowledge of domain experts into expressions that can be evaluated and known as rules

A
  • Rule-based analysis
3
Q

Emergency scenes are __________ . This means that every situation unfolds in a manner that is relatively unpredictable and that the tempo of events is not entirely under the control of the operators on scene.

A
  • event-driven scenarios
4
Q

Decision makers can make non-life threatening decisions when they have time to evaluate options. They can accomplish this in an unhurried manner and can choose the best option based on

A
  • a risk-benefit analysis
5
Q

Teams often develop patterns and rules that they can apply to dynamic environments from what

A
  • situations they have previously experienced
6
Q

Front-line operators gain personal expertise through what

A
  • exposure to certain situations
7
Q

Each person viewing the exact same scene will have a slightly different perspective, based on all of the following

A
  • quality of training
  • level of experience
  • personal context
  • ability to recall written proceedures
8
Q

Analyzing or determining the “why” may not be possible during a time-compressed incident, but it is important to delve into this during

A
  • the postincident analysis
9
Q

Decision making is different for novices than it is for veterans. The process is slower and more rule-oriented for novices. For veterans what plays a much larger role in decision making

A
  • intuition
10
Q

The veteran front-line operators understand that when operating within a dangerous and dynamic environment, decision making can be divided into two general categories-what are these two categories

A
  • life threatening and non-life threatening
11
Q

What allows an organization to learn from the event while embracing the real-world environment of the field operator

A
  • Maintianing objectivity during the evaluation of daily decisions
12
Q

pattern matching is ___ they make decisions

A
  • how
13
Q

recognition-primed decision making is ___ they make decision

A
  • why
14
Q

CRM is enhanced by a/an ___________ that understands how decisions are made and that can effectively manage and use conflict

A
  • diverse team
15
Q
  • Gaining the ability to develop and cultivate a shared vision among team members is a skill that requires what
A
  • practice and knowledge of how the human mind works while under pressure to make a decision
16
Q

How are most written operating protocols and rules developed

A
  • through a comprehensive knowledge-based process
17
Q

After making rapid , correct decisions on the fire ground or during a medical emergency requiring operators to rapidly process the information and potential situation they face, what do they formulate

A
  • an action plan