Chapter 4 Flashcards
FOPP CH4:
Human resource management is built from what 2 generalized schools of management thought?
Scientific management, Humanistic management
FOPP CH4:
The science of using available resources to achieve desired results is the definition of what?
Management
FOPP CH4:
What type of management is based on breaking down work tasks into constituent work tasks, timed and optimized?
Scientific
FOPP CH4:
What type of management style do these four principles belong to?
- Replace rule of thumb work methods with methods based on
scientific study. - Scientifically select, train, and develop each worker, rather than let
them train themselves. - Cooperate with each worker to ensure that the scientifically
developed methods are being used. - Divide work nearly evenly between managers and workers, having
management plan and workers perform.
Scientific Management
FOPP CH4:
True of False
The scientific management style considers the workers as cheap, stupid, and interchangeable.
True
FOPP CH4:
What style of management shifted the focus to the workers and the working conditions that would make the workers more productive?
Humanistic Management
FOPP CH4:
McGregor concluded that worker motivation is directly related to what?
Autonomy and resposibilty
FOPP CH4:
Douglas McGregor developed the theory X and theory Y concepts for management. What are they?
Theory X - People do not like to work so they need closely watched and controled.
Theory Y - People do like to work and they need to be encouraged not controled.
FOPP CH4:
When are three specific situations when a fire officer must use theory X?
When operating at a fire or other high risk activity
Workplace conflict
Near the end of a series of negative disciplinary measures
FOPP CH4:
What is Maslow’s hierarchy of need?
Level 1. Physiological needs - most basic human needs are physical
air, water, food, and shelter
Level 2. Safety, security, and order - primary concern for fire service
Level 3. Social and affection - belonging to a group and being
accepted.
Level 4. Esteem and status - promotions, badges, awards, ect…
Level 5. Self actualization - peak experiences
FOPP CH4:
Blake & Mouton’s managerial grid has five behavioral modes based on a persons position on the grid. What are they?
Indifferent-evade and elude: lowest level of concern for both people and results. Neutral, does enough to get by
Controlling-direct and dominant: high concern for resuls, low concern for others. Highly trained and organized, experienced, qualified to lead the team to success.
Accommodating-yield and comply: low concern for results and high concern for people. Opposite of controlling.
Status Quo-balance and compromise: doesnt value one over the other. Play it safe, stay within norms, consequences not worth he risk. Underestimates people, results and change
Sound-contribute and commit: sees no contradiction in demonstration a high level of concern for both. No need to restrain, control, or diminish the concerns of people. Based on whats right rather than whos right. Preferred candidate for officer.
FOPP CH4:
Having the right number of people at the right place and the right time who can accomplish a task efficiently and effectively is the definition of what?
Human Resource Planning
FOPP CH4:
What is one of the greatest demands on a fire officer?
The effective use of time
