Chapter 31 Flashcards Preview

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Flashcards in Chapter 31 Deck (15)
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1
Q

What is motivation

A

The inner drive that directs a person’s behavior towards goals.

2
Q

What is goal-directed behavior

A

Needs->Behavior->Incentives and goals

3
Q

What are 3 components of triangle of determinants of job performance

A
  1. Willingness to perform
  2. Opportunity to perform
  3. Capacity to perform
4
Q

What is ability

A

Knowledge and skill

5
Q

What is Maslow’s hierarchy of needs theory

A

There are parts

  1. Self actualization
  2. Esteem need
  3. Affiliation need
  4. Security need
  5. Physiological need
6
Q

What are 3 needs for Maslow’s hierarchy of needs theory

A
  1. Need for achievement
  2. Need for power
  3. Need for affiliation
7
Q

What is alderfer’s ERG theory

A
  • Existence
  • Growth
  • Relatedness
8
Q

What is McGregor’s theory-X and theory-Y

A

Theory X: Management view that assumes workers generally dislikes work and must be forced to do their jobs
Theory Y: Management view that assumes workers like to work and under proper conditions, employees will seek responsibility to satisfy social, esteem and self-actualization needs

9
Q

What is good. Theory X and theory Y

A

Theory Y

10
Q

What is expectancy theory of motivation

A

It has 3 parts

  1. Effort
  2. Performance
  3. Outcomes
11
Q

What is equity theory

A

What I put in, what i get back

12
Q

What is reinforcement theory

A

Punishment and reward has consequence on behavior

13
Q

Does lower level needs must be satisfied before higher level needs are activated

A

Yes

14
Q

What are 5 stages of need

A
  1. Physiological needs
  2. Safety needs
  3. Social needs
  4. Esteem needs
  5. Self-actualization needs
15
Q

How individual or organization performance can be improved

A
  • Challenging job
  • Equitable rewards
  • Supportive colleagues
  • Good work environment