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IFSTA Company Officer 4th > Chapter 3 > Flashcards

Flashcards in Chapter 3 Deck (16)
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1

Who is responsible for the activities of one or more subordinate employees?

A supervisor

2

NFPA 1021

Standard for Fire Officer Professional Qualifications

3

Supervision

The process of directing, overseeing, and controlling the activities of other individuals

4

Management

The administration and control of projects, programs, situations, or organizations

5

Leading

The act of controlling, directing, conducting, guiding, and administering through the use of personal behavioral traits or personality characteristics that motivate employees to the successful completion of an organization's goals

6

Following

The act of being a team player while working toward a common goal

7

The best span of control consists of how many subordinates?

3-7, 5 is the preferred number

8

Three levels of priority?

Emergency Response

Preparation for Emergency Response

Organizational Duties

9

Objectives should be?

Attainable, clearly stated, measurable and within capability of the unit

10

Workgroups

Groupings of people with the common purpose of completing specific objectives within the organization

11

Team Building

The process of overcoming inherent individual differences within the unit and empowering members to make decisions for the benefit of the group

12

Five-stage development model

Formation
Control
Work
Ending
Adjourning

13

Coaching

Informal process of giving motivational direction, positive reinforcement, and constructive feedback to employees in order to maintain and improve their performances and ensure successful performances

14

Counseling

The formal process that involves activities that assist participants in identifying and resolving personal, behavioral, or career problems that are adversely affecting performance

15

Mentoring

The process used to prepare capable individuals for advancement within the organization through the direction of a positive role model

16

Incentives

Things earned through effort or participation