Chapter 23 - Crew Resource Management Flashcards Preview

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Flashcards in Chapter 23 - Crew Resource Management Deck (14)
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1

Active Failures

Unsafe acts committed by people who are in direct contact with the situation or system

2

Crew Resource Management (CRM)

A behavioral approach to reducing human error in high-risk or high-consequence activities

3

Followership

The act or condition of following a leader

4

Latent Conditions

Inevitable "resident pathogens" within the system

5

Naturalistic Decision Making

The process by which commanders make decisions in their natural environment

6

Recognition-primed Decision Making (RPD)

The process by which commanders can recognize a plausible plan of action

7

Situational Awareness

The process of evaluating the severity and consequences of an incident and communicating the results

8

"Dirty Dozen" Human Factors

Lack of communication
Complacency
Lack of knowledge
Distraction
Lack of teamwork
Fatigue
Lack of resources
Pressure
Lack of assertiveness
Stress
Lack of awareness
Norms

9

Two holes appearing in the layers of defense

Active Failures
Latent Conditions

10

Three activities of CRM

Avoidance
Entrapment
Mitigating consequences

11

Six-point CRM model for the fire service

Communication skills
Teamwork
Task allocation
Critical decision making
Situational awareness
Debriefing

12

Concept

CRM promotes the idea that members must work together for the common good. This requires developing effective teams through buy-in of all members, leaders, and followers, in the effort to be efficient and safe

13

Concept

Task overload occurs when the fire officer exceeds his or her capacity to manage the various simultaneous functions and responsibilities

14

Concept

The loss of situational awareness is frequently the first link in a chain of errors that leads to calamity