Chapter 22, Causes and effects of changed managing change Flashcards Preview

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Flashcards in Chapter 22, Causes and effects of changed managing change Deck (8)
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1
Q

Internal Change

A
  • Objectives change as growth occurs or external factors change
  • Personal
  • Skill levels (low number of graduates)
  • Finances, new legislation and interest rates
  • Innovation
2
Q

External Change

A
  • Globalisation
  • Environment
  • Technology
  • Customer base
  • Economy
  • Competition
  • Government
3
Q

Management of Change methods

A
  • Lewins 3-step change management model
  • Mckinsey’s 7-S model
  • Kotter’s 8-step change model
4
Q

Lewins 3-step change management model

A

Basic model of putting change management into operation through three steps

  • Unfreeze: removes inertia
  • Transition: new ideas are development potentially causing confusion
  • Freeze: new processes are reinforced
5
Q

McKinsey’s 7-S Model

A

assess internal change by identifying where there is a need for change. The 7-S model consists of

  • Strategy
  • Skills
  • Structure
  • Style
  • Systems
  • Staff
  • Overall goal of shared values
6
Q

Kotter’s 8-Step change model

A

helps to understand and manage change through these 8 steps

  1. Increase urgency of change
  2. Build the team for change
  3. Have a vision
  4. Communicate
  5. Empower action
  6. Create short-term wins
  7. Don’t let up
  8. Make the change stick
7
Q

ACAS

A

Advisory Conciliation and Arbitration Service

called if a stalemate has been reached between employees and employers in order to mediate and find common ground

8
Q

Conciliation

A

the act of bringing parties together within an independent conciliator to find common ground