Chapter 2 Vocab Flashcards Preview

MGMT 3720 - Organizational Behavior > Chapter 2 Vocab > Flashcards

Flashcards in Chapter 2 Vocab Deck (52)
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1

Surface-level Diversity

Differences in easily perceived characteristics, such as gender, race, ethnicity, age, or disability, that do not necessarily reflect the ways people think or feel but may activate certain stereotypes.

2

Deep-level Diversity

Differences in values, personality, and work preferences that become progressively more important for determining similarity as people get to know one another better.

3

Discrimination

Noting of a difference between things; often we refer to unfair discrimination, which means making judgements about individuals based on stereotypes regarding their demographic group.

4

Discriminatory Policies or Practices

Actions taken by representatives of the organization that deny equal opportunity to perform or unequal rewards for performance.

5

Discriminatory Policies or Practices Example From Organizations

Older workers may be targeted for layoffs because they are highly paid and have lucrative benefits.

6

Sexual Harassment

Unwanted sexual advances and other verbal or physical conduct of a sexual nature that create a hostile or offensive work environment.

7

Sexual Harassment Example from Organizations

Salespeople at one company went on company-paid visits to strip clubs, brought strippers into the office to celebrate promotions, and fostered pervasive sexual rumors.

8

Intimidation

Overt threats or bullying directed at members of specific groups of employees.

9

Intimidation Example from Organizations

African-American employees at some companies have found nooses hanging over their work stations.

10

Mockery and Insults

Jokes or negative stereotypes; sometimes the result of jokes taken too far.

11

Mockery and Insults Example from Organizations

Arab-Americans have been asked at work whether they were carrying bombs or were members of terrorist organizations.

12

Exclusion

Exclusion of certain people from job opportunities, social events, discussions, or informal mentoring; can occur unintentionally.

13

Exclusion Example from Organizations

Many women in finance claim they are assigned to marginal job roles or are given light workloads that don't lead to promotion.

14

Incivility

Disrespectful treatment, including behaving in an aggressive manner, interrupting the person, or ignoring his or her opinions.

15

Incivility Example from Organizations

Female lawyers note that male attorneys frequently cut them off or do not adequately address their comments.

16

Biographical Characteristics

Personal characteristics--such as age, gender, race, and length of tenure--that are objective and easily obtained from personnel records. These characteristics are representative of surface-level diversity.

17

Intellectual Abilities

The capacity to do mental activities--thinking, reasoning, and problem solving.

18

General Mental Ability (GMA)

An overall factor of intelligence, as suggested by the positive correlations among specific intellectual ability dimensions.

19

Number Aptitude

Ability to do speedy and accurate arithmetic.

20

Number Aptitude Job Example

Accountant: Computing the sales tax on a set of items

21

Verbal Comprehension

Ability to understand what is read or heard and the relationship of words to each other.

22

Verbal Comprehension Job Example

Plant Manager: Following corporate policies on hiring

23

Perceptual Speed

Ability to identify visual similarities and differences quickly and accurately.

24

Perceptual Speed Job Example

Fire Investigator: Identifying clues to support a charge of arson

25

Inductive Reasoning

Ability to identify a logical sequence in a problem and then solve the problem.

26

Inductive Reasoning Job Example

Market Researcher: Forecasting demand for a product in the next time period

27

Deductive Reasoning

Ability to use logic and assess the implications on an argument

28

Deductive Reasoning Job Example

Supervisor: Choosing between two difference suggestions offered by employees

29

Spatial Visualization

Ability to imagine how an object would look if its position in space were changed.

30

Spatial Visualization Job Example

Interior Decorator: Redecorating an office.