Flashcards in Chapter 18 Vocab Deck (34)
Making things different.
Change activities that are intentional and goal oriented.
Persons who act as catalysts and assume the responsibility for managing change activities.
Changing to overcome the pressures of both individual resistance and group conformity.
A change process that transforms the organization from the status quo to a desired end state.
Stabilizing a change intervention by balancing driving and restraining forces.
Forces that direct behavior away from the status quo.
Forces that hinder movement from the existing equilibrium.
A change process based on systematic collection of data and then selection of a change action based on what the analyzed data indicate.
Organizational Development (OD)
A collection of planned change interventions, built on humanisitic-democratic values, that seeks to improve organizational effectiveness and employee well-being.
Training groups that seek to change behavior through unstructured group interaction.
The use of questionnaires to identify discrepancies among member perceptions; discussion follows, and remedies are suggested.
Process Consultation (PC)
A meeting in which a consultant assists a client in understanding the process events with which he or she must deal and identifying processes that need improvement.
High interaction among team members to increase trust and openness.
OD efforts to change the attitudes, stereotypes, and perceptions that groups have of each other.
Appreciative Inquiry (AI)
An approach that seeks to identify the unique qualities and special strengths of an organization, which can then be built on to improve performance.
A new idea applied to initiating or improving a product, process, or service.
Individuals who take an innovation and actively and enthusiastically promote the idea, build support, overcome resistance, and ensure that the idea is implemented.
An organization that has developed the continuous capacity to adapt and change.
A process of correcting errors using past routines and present policies.
A process of correcting errors by modifying the organization's objectives, policies, and standard routines.
An unpleasant psychological process that occurs in response to environmental pressures.
Stressors associated with workload, pressure to complete tasks, and time urgency.
Stressors that keep you from reaching your goals (for example, red tape, office policies, confusion over job responsibilities).
Responsibilities, pressures, obligations, and even uncertainties that individuals face in the workplace.
Things within an individual's control that can be used to resolve demands.
Organizationally supported programs that focus on the employee's total physical and mental condition.
What is the difference between planned and unplanned change?
What forces act as sources of resistance to change?