Chapter 18 Vocab Flashcards Preview

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Flashcards in Chapter 18 Vocab Deck (34)
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1

Change

Making things different.

2

Planned Change

Change activities that are intentional and goal oriented.

3

Change Agents

Persons who act as catalysts and assume the responsibility for managing change activities.

4

Unfreezing

Changing to overcome the pressures of both individual resistance and group conformity.

5

Movement

A change process that transforms the organization from the status quo to a desired end state.

6

Refreezing

Stabilizing a change intervention by balancing driving and restraining forces.

7

Driving Forces

Forces that direct behavior away from the status quo.

8

Restraining Forces

Forces that hinder movement from the existing equilibrium.

9

Action Research

A change process based on systematic collection of data and then selection of a change action based on what the analyzed data indicate.

10

Organizational Development (OD)

A collection of planned change interventions, built on humanisitic-democratic values, that seeks to improve organizational effectiveness and employee well-being.

11

Sensitivity Training

Training groups that seek to change behavior through unstructured group interaction.

12

Survey Feedback

The use of questionnaires to identify discrepancies among member perceptions; discussion follows, and remedies are suggested.

13

Process Consultation (PC)

A meeting in which a consultant assists a client in understanding the process events with which he or she must deal and identifying processes that need improvement.

14

Team Building

High interaction among team members to increase trust and openness.

15

Intergroup Development

OD efforts to change the attitudes, stereotypes, and perceptions that groups have of each other.

16

Appreciative Inquiry (AI)

An approach that seeks to identify the unique qualities and special strengths of an organization, which can then be built on to improve performance.

17

Innovation

A new idea applied to initiating or improving a product, process, or service.

18

Idea Champions

Individuals who take an innovation and actively and enthusiastically promote the idea, build support, overcome resistance, and ensure that the idea is implemented.

19

Learning Organization

An organization that has developed the continuous capacity to adapt and change.

20

Single-loop Learning

A process of correcting errors using past routines and present policies.

21

Double-loop Learning

A process of correcting errors by modifying the organization's objectives, policies, and standard routines.

22

Stress

An unpleasant psychological process that occurs in response to environmental pressures.

23

Challenge Stressors

Stressors associated with workload, pressure to complete tasks, and time urgency.

24

Hindrance Stressors

Stressors that keep you from reaching your goals (for example, red tape, office policies, confusion over job responsibilities).

25

Demands

Responsibilities, pressures, obligations, and even uncertainties that individuals face in the workplace.

26

Resources

Things within an individual's control that can be used to resolve demands.

27

Wellness Programs

Organizationally supported programs that focus on the employee's total physical and mental condition.

28

What is the difference between planned and unplanned change?

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29

What forces act as sources of resistance to change?

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30

What are the four main approaches to managing organizational change?

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