Chapter 18: Organizational Change and Stress Management Flashcards Preview

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Flashcards in Chapter 18: Organizational Change and Stress Management Deck (24)
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1

change

making things different

2

planned change

change activities that are intentional and goal-oriented

3

change agents

persons who act as catalysts and assume the responsibility for managing change activities

4

overcoming resistance to change

1) communication
2) participation
3) building support and commitment
4) develop positive relationships
5) implementing changes fairly
6) manipulation and cooptation
7) selecting people who accept change
8) coercion

5

driving forces

forces that direct behavior away from the status quo

6

restraining forces

forces that hinder movement from the existing equilibrium

7

action research

a change process based on systematic collection of data and the selection of a change action based on what the analyzed data indicate

8

organizational development

a collection of planned change interventions

built on humanistic-democratic values

seeks to improve organizational effectiveness and employee well-being

9

sensitivity training

training that seeks to change behavior through UNSTRUCTURED group interaction

10

survey feedback

the use of questionnaires to identify discrepancies among member perceptions

discussion follows, and remedies are suggested

11

process consultation

a meeting in which a consultant assists a client in understanding process events with which he or she must deal identifying processes that need improvement

12

team building

high interaction among team members to increase trust and openness

13

intergroup development (between groups)

organizational development efforts to change the attitudes, stereotypes, and perceptions that groups have of each other

14

appreciative inquiry (performance improvement)

an approach that seeks to identify the unique qualities and special strenghts of an organization, which can then be built on to improve performance

15

paradox theory

the theory that the key paradox in management is that there is no final optimal status for an organization

16

innovation

a new idea applied to initiating or improving a product, process, or service

17

idea champions

individuals who take an innovation and actively and enthusiastically promote the idea, build support, overcome resistance, and ensure that the idea is implemented

18

learning organization

an organization that has developed the capacity to continuously adapt and change

19

challenge stressors

workplace stressors

associated with workload, pressure to complete tasks, and time urgency

20

hindrance stressors

stressors that keep you from reaching your goals, for example, red tape, office politics, and confusion over job responsibilities

21

demands

responisbilities, pressures, obligations, and even uncertainties that individuals face in the workplace

22

resources

factors wihtin an individual's control that can be used to resolve demands

23

allostasis

working to change behavior and attitudes to find stability

24

wellness programs

organizationally supported programs that focus on the employee's total physical and mental condition