Chapter 18

Question 0

FOPP CH18:

Over a period of 25 years, accident rates were reduced by ___% by using CRM.

Answer 0

80%

Question 1

FFOP CH18:

A behavioral modification training system developed by the aviation industry.

Answer 1

Crew Resource Management

Question 2

FOPP CH18:

Firefighters are dying at a rate of more than _______ per year, with another ______ experiencing lost time injuries.

Answer 2

100

100,000

Question 3

FOPP CH18:

The leading cause of firefighter fatalities continues to be __________ and ______________, accounting for almost 50% of all firefighter fatalities over the past 10 years.

Answer 3

Heart attacks

Cardiovascular incidents

Question 4

FOPP CH18:

What are Gordon DuPont’s dirty dozen of human errors?

Answer 4

Lack of comunication
Complacency
Lack of knowledge
Distraction
Lack of teamwork
Fatigue
Lack of resources
Pressure
Lack of assertiveness
Stress
Lack of awareness
Norms

Question 5

FOPP CH18:

CCCRM offers a proven mechanism for dealing with ______ at all levels.

Answer 5

Error

Question 6

FOPP CH18:

What are the three methods of dealing with errors that Dr. Robert Helmreich created? The model is shaped like an inverted pyramid to illustrate where the greatest potential for capturing error exists.

Answer 6

Avoid
Trap
Mitigate

Question 7

FOPP CH18:

What are the six points of a CRM model that is well suited for the fire service?

Answer 7

Communication skills
Teamwork
Task allocation
Critical decision making
Situational awareness
Debriefing

Question 8

FOPP CH18:

WWWhat is the simplest definition of communication?

Answer 8

The successful transfer and understanding of a thought from one person to another.

Question 9

FOPP CH18:

What are the two primary forms of communication?

Answer 9

Verbal

Non-verbal

Question 10

FOPP CH18:

The six simple steps follow a thought or idea from formulation to completion of the process.

Answer 10

Formulate the idea
Select the medium for transmission
Transmit the idea
Receive the idea
Interpret the idea
Provide feedback to the sender to ensure understanding

Question 11

FOPP CH18:

A discrepancy between what is going on and what should be occurring is often the _______ indication of an error.

Answer 11

First

Question 12

FOPP CH18:

What is Todd Bishop’s 5 step assertive statement process that encompasses the inquiry and advocacy communication steps?

Answer 12

Opening/attention getter
State your concern
State the problem as you see it
State the solution 
Obtain agreement (a.k.a. "buy in")

Question 13

FOPP CH18:

The triangle of leadership

Answer 13

Effective Leadership

         Trust and Respect                              Leadership Skills