Chapter 17 - Managing Change Flashcards Preview

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Flashcards in Chapter 17 - Managing Change Deck (10)
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1
Q

What are the six forces that act as stimulants for change?

A
Nature of the workforce
Technology
Economic shocks
Competition
Social trends
World politics
2
Q

What are the five individual sources of resistance to change?

A
Habit
Security
Economic factors
Fear of the unknown
Selective information processing
3
Q

What are the five organizational sources of resistance to change?

A
Structural inertia 
Limited focus of change
Group inertia
Threat to expertise
Threat to established power relationships and resource allocations
4
Q

What are the three steps in Lewin’s Three-Step Model for managing organizational change?

A

Unfreezing, Movement, Refreezing

5
Q

What are the eight steps in Kotter’s Eight-Step Plan for managing organizational change?

A
Create urgency
Form coalition
Create new vision
Communicate the vision
Empower others
Reward “wins”
Consolidate improvements (Movement)
Reinforce the change (Refreezing)
6
Q

What is Organizational Development (a third method for managing organizational change)? Name some of the methods – there are five

A

A collection of change methods that try to improve organizational effectiveness and employee well-being.
Methods: Survey feedback (acting on data), Process consultation (outside consultants), Team Building, Intergroup Development, Appreciative Inquiry (what does the org do right).

7
Q

Managing change through a culture of innovation: Define innovation

A

A new idea applied to initiating or improving a product, process, or service

8
Q

What is an Idea Champion?

A

A manager who actively and enthusiastically promotes an idea, builds support, overcomes resistance, and ensures that innovation is implemented

9
Q

How is stress defined? (not necessarily bad according to the book – some stress is good)

A

A dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what is desired and for which the outcome is perceived to be both uncertain and important

10
Q

How can workplace stress be alleviated?

A

By accurately matching workloads to employees, providing employees with stress-coping resources, and responding to their concerns