Chapter 17: Human Resource Policies and Practices Flashcards Preview

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Flashcards in Chapter 17: Human Resource Policies and Practices Deck (18)
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1

human capital resources

the capacities of a work unit derived from the collective knowledge, skills, abilities, and other resources of the organization's workforce

2

work sample tests

hands-on simulations of part of all of the work that applicants for routine jobs must perform

3

assessment centers

off-site locations where candidates are given a set of performance simulation tests designed to evaluate their managerial potential

4

situational judgment tests

substantive selection tests that ask applicants how they would perform in a variety of job situations; the answers are then compared tot he answers of high-performing employees

5

realistic job previews

substantive selection tests that are job tryouts to assess talent versus experience

6

unstructured interviews

short, causal interviews made up of random questions

7

structured interviews

planned interviews designed to gather job-related information

8

panel interviews

structured interviews conducted with a candidate and a number of panel members in a joint meeting

9

task performance

the combination of effectiveness and efficiency at doing core job tasks

10

citizenship

actions that contribute to the psychological environment of the organization, such as helping others when not required

11

counterproductivity

actions that actively damage the organization, including stealing, behaving aggressively toward coworkers, or being late or absent

12

critical incidents

a way of evaluating an employee's behaviors that are key in making the difference between executing a job effectively and executing it ineffectively

13

graphic rating scale

an evaluation method in which the evaluator rates performance factors on an incremental scale

14

behaviorally anchored rating scales (BARS)

scales that combine major elements from the critical incident and graphic rating scale approach. The appraiser rates employees based on items along a continuum, but the points are examples of actual behavior on the given job rather than general descriptions or traits

15

forced comparison

method of performance evaluation where an employee's performance is made in explicit comparison to others

16

group order ranking

an evaluation method that places employees into a particular classification, such as quartiles

17

individual ranking

an evaluation method that rank-orders employees from best to worst

18

high-performance work system

a group of human resources practices that work together and reinforce one another to improve organizational outcomes