Chapter 17 Final Exam Flashcards Preview

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Flashcards in Chapter 17 Final Exam Deck (19)
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1

Teamwork

The process of people actively working together to accomplish common goals

2

Synergy

The creation of a whole greater than the sum of its individual parts

3

Virtual (Distributed) Team

Work together and solve problems through computer-based interactions

4

5 Stages of Team Development

1) Forming
2) Storming
3) Norming
4) Performing
5) Adjourning

5

Forming

Initial orientation and interpersonal testing

6

Storming

Conflict over tasks and ways of working as a team

7

Norming

Consolidation around task and operating agendas

8

Performing

Teamwork and focused task performance

9

Adjourning

Task accomplishment and eventual disengagement

10

Norm

A behavior, rule, or standard expected to be followed by team members

11

Decision Making

The process of making choices among alternative courses of action that are possible

12

6 Decision Making Strategies

1) Lack of Response
2) Authority Rule
3) Minority Rule
4) Majority Rule
5) Consensus
6) Unanimity

13

Lack of Response

Ideas have been bypassed by simple lack of response

14

Authority Rule

Person in authority makes the decision for the team

15

Minority Rule

Few people are able to dominate the team into making a decision that they prefer

16

Majority Rule

The greater number should exercise greater power/have final decision

17

Consensus

Full discussion leads to one alternative being favored by most members, and the other members agree to support it.

18

Unanimity

All team members agree on the course of action to be taken

19

Groupthink

A tendency for highly cohesive teams to lose their evaluative capabilities