Chapter 16: Organizational Culture Flashcards Preview

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Flashcards in Chapter 16: Organizational Culture Deck (21)
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1

organizational culture

a system of SHARED MEANING held by an organization's members that distinguish the organization from others

2

what are the six primary characteristics of org. culture?

1) adaptability
2) detail orientation
3) results/outcome orientation
4) people/customer orientation
5) collaboration/team orientation
6) integrity

3

dominant culture

a culture that expresses the CORE values that are shared by a MAJORITY of the organization's members

4

core values

the primary or dominant values that are accepted throughout the organization

5

subcultures

mini-cultures within an organization, typically defined by department designations and geographical separation

6

strong culture

a culture in which the core values are intensely held and widely shared

7

organizational climate

the shared perceptions that organizational members have about their organization and work environment

8

ethical culture

the shared concept of right and wrong behavior in the workplace that reflects the true values of the organization and shapes the ethical decision making of its members

9

sustainability

maintaining organizational practices over a long period of time because the tools or structures that support them are not damaged by the processes

10

institutionalization

a condition that occurs when an organization takes on a life of its own, apart from any of its members

11

factors of culture as a liability

1) institutionalization
2) barriers to change
3) barriers to diversity
4) toxicity and dysfunctions
5) barriers to acquisitions and mergers

12

how a culture begins

founders hire like-minded people, they indoctrinate and socialize employees to their way of thinking and feeling, and their own behavior encourages employees to identify with them and internalize their beliefs

13

how do you keep culture alive?

1) selection of like-minded people
2) top management
3) socialization

14

socialization

a process that adapts employees to the organization's culture

15

prearrival stage

the period of learning in the socialization process that occurs before a new employee joins the organization

16

encounter stage

the stage in the socialization process in which a new employee sees what the organization is really like and confronts the possibility that expectations and reality may diverge

17

metamorphosis stage

the stage in the socialization process in which a new employee changes and adjusts to the job, workgroup, and organization

18

rituals

repetitive sequences of activities that express and reinforce the key values of the organization, which goals are most important, which people are important, and which are expendable

19

material symbols

what conveys to employees who is important, the degree of egalitarianism top management desires, and the kinds of behavior that are appropriate

20

positive organizational culture

a culture that emphasizes building on employee strengths, rewards more than punishes and emphasizes individual vitality and growth

21

workplace spirituality

the recognition that people have an inner life that nourishes and is nourished by meaningful work that takes place in the context of community