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Flashcards in Chapter 16 Deck (35)
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1

Herzberg 2-factor theory

1) Satisfier Factor
2) Hygiene Factor

2

Satisfier Factor

Found in job content, such as challenging and exciting work, recognition, responsibility, advancement opportunities, or personal growth

3

Hygiene Factor

Found in job context, such as working conditions, interpersonal relations, organizational policies, and compensation

4

Maslow's Hierarchy of Needs

Lower level needs should be met before progressing on to meet higher level needs

5

2 Order of Needs from Maslow's Hierarchy of Needs

1) Lower-order needs
2) Higher-order needs

6

Lower-Order Needs

Physiological, safety, and social needs in Maslow's hierarchy

7

Higher-Order Needs

Esteem and self-actualization needs in Maslow's hierarchy

8

Progression Principal

A need isn't activated until the next lower-level need is satisfied

9

Deficit Principal

A satisfied need does not motivate behavior

10

5 Alternative Work Arrangements

1) Flexible Working Hours
2) Compressed Workweek
3) Job Sharing
4) Telecommuting
5) Contingency Workers

11

Flexible Working Hours

Give employees some choice in daily work hours

12

Compressed Workweek

Allows a full-time job to be completed in less than five days

13

Job Sharing

Splits one full-time job between two or more persons

14

Telecommuting

Involves a portion of scheduled work hours to be completed outside of the office

15

Contingency Workers

Employed on a part-time and temporary basis to supplement a permanent workforce

16

Job Enlargement

Increases task variety by combining into one job two or more tasks previously done by separate workers

17

Job Enrichment

Increases job depth by adding work planning and evaluating duties normally performed by the supervisor

18

Equity Theory

When people believe that they have been treated unfairly in comparison to others, they try to eliminate the discomfort and restore a perceived sense of equity to the situation

19

Expectancy Theory

Motivation = Instrumentality x Valence

20

Expectancy

A person's belief that working hard will result in high task performance

21

Instrumentality

A person's belief that various outcomes will occur as a result of task performance

22

Valence

The value a person assigns to work-related outcomes

23

What does ERG theory stand for?

Existence
Relatedness
Growth

24

The 3 parts to ERG theory

1) Existence needs
2) Relatedness needs
3) Growth needs

25

Existence needs

Desires for physical well-being/basic needs

26

Relatedness needs

Desires for good interpersonal relationships

27

Growth needs

Desires for personal growth and development

28

McClelleand motivation theory

People acquire needs through their life experiences

29

3 Needs Aquired in McClelleand motivation theory

1) Need for Achievement
2) Need for Power
3) Need for Affilitation

30

Need for Achievement

The desire to do something better, to solve problems, or to master complex tasks