Chapter 15: Interpersonal And Organizational Communication Flashcards Preview

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Flashcards in Chapter 15: Interpersonal And Organizational Communication Deck (21)
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1

Communication

The transfer of information and understanding from one person to another

2

Sender

The person wanting to share information

3

Receiver

Person whom a message is intended

4

Encoding

Translating a message into understandable symbols or language

5

Decoding

Interpreting and trying to make sense of a message

6

Communication process

Sender (encoding) > message > (decoding) Reciever

7

Medium

Pathway by which a message travels

8

Feedback

Information about the reaction of the environment to the outputs that affect the inputs

“Flight 123, do you copy?”
“Roger, Houston we copy”

9

Paraphrasing

Form of communication that occurs when people restate in their words the crux of what they heard or read

10

Noise

Any disturbance that interferes with the transmission of a message

Loud music in a restaurant
Fade out on a phone call

11

Jargon

Terminology specific to a particular profession or group

12

Media richness

Indication of how well a particular medium conveys information and promotes learning

The richer the medium the better it is at conveying information

Face to face communication is the richest

13

Physical barriers examples

Construction machine louder than your voice

Telephone static

Crashed computers

14

Mindlessness

Is a state of reduced attention expressed in behavior that is rigid, or thoughtless

15

Culture

Shares set of beliefs, values, knowledge, and patterns of behavior to a common group of people

16

Nonverbal communication

Messages in a form other than the written or the spoken word

1) eye contact
2) facial expressions
3) body movements + gestures
4) touch

17

Linguistic style

Persons characteristic speaking pattern

Pacing, pausing, directness, word choice, use of of questions

18

Defensive communication

Form of communication that is either aggressive, attacking, angry, passive, or withdrawing

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Nondefensive communication

Communication that is assertive, direct, and powerful

20

Empathy

Ability to recognize and understand another persons feelings and thoughts

21

Active listening

The process of actively deciding and interpreting verbal messages