Chapter 15

Question 1

Perception

Answer 1

The process through which people receive, organize and interpret information from environment

Question 2

Attribution

Answer 2

The process of developing explanations for events

Question 3

Attribution Error

Answer 3

Occurs when observers blame another’s performance failures or problems on internal factors rather than external factors

Question 4

Halo Effect

Answer 4

Occurs when one attribute is used to develop an overall Positive Impression of a person or situation

Question 5

Horn Effect

Answer 5

Occurs when on attribute is used to develop and overall Negative Impression of a person or situation

Question 6

Gender Stereotyping

Answer 6

Occurs when attributes commonly associated with gender are assigned to an individual
(EX: All women are emotional)

Question 7

Selective Perception

Answer 7

The tendency to define problems form one’s own point of view

Question 8

What does MBTI stand for?

Answer 8

Myers-Briggs Type Indicator

Question 9

Carl Jung/Myers-Briggs Type Indicator

Answer 9

Personality assessment to understand how people act or feel in various situations

Question 10

4 MBTI Dimensions

Answer 10

1) Extraversion/Introversion
2) Sensation/Intuition
3) Thinking/Feeling
4) Judging/Perceiving

Question 11

Extravertion/Introversion

Answer 11

How we relate to others

Question 12

Sensation/Intuition

Answer 12

How we gather information

Question 13

Thinking/Feeling

Answer 13

How we evaluate information

Question 14

Judging/Percieving

Answer 14

How we react to the outside world

Question 15

Big 5 Personality Dimensions

Answer 15

1) Extroversion
2) Agreeableness
3) Conscientiousness
4) Emotional Stability
5) Openness to Experience

Question 16

Extroversion

Answer 16

Being outgoing, sociable, and assertive

Question 17

Agreeableness

Answer 17

Being good-nature, cooperative, and trusting

Question 18

Conscientiousness

Answer 18

Being responsible, dependable, and careful

Question 19

Emotional Stability

Answer 19

Being relaxed, secure, and unworried

Question 20

Openness to Experience

Answer 20

Being curious, receptive to new ideas, and imaginative.

Open to Change

Question 21

Stress

Answer 21

State of tension caused by extraordinary demands, constraints, or opportunities

Question 22

Stressors

Answer 22

Anything that causes stress

Question 23

What can Stressors Influence?

Answer 23

Attitudes, emotions/moods, behavior, job performance, and health

Question 24

3 Types of Stressors (originate)

Answer 24

1) Work
2) Nonwork
3) Personality

Question 25

Work Stressor Examples

Answer 25

Excessively high or low task demand, role conflicts, and poor interpersonal relationships

Question 26

Nonwork Stressor Examples

Answer 26

Family events, economics, personal affairs.

Question 27

Personality Stressor Example

Answer 27

Type A personality which are more competitive, highly organized, ambitious, highly aware of time management and/or aggressive

Question 28

Spill-over Effect

Answer 28

Stress built up in one part of life spills over in other parts.
(If stressed at work, it will show at home)