Flashcards in Chapter 14 Vocab Deck (36)
A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.
Traditional View of Conflict
The belief that all conflict is harmful and must be avoided.
Interactionist View of Conflict
The belief that conflict is not only a positive force in a group but also an absolute necessity for a group to perform effectively.
Conflict that supports the goals of the group and improves its performance.
Conflict that hinders group performance.
Conflict over content and goals of the work.
Conflict based on interpersonal relationships.
Conflict over how work gets done.
Conflict that occurs between two people.
Conflict that occurs within a group or team.
Conflict between different groups or teams.
A process that has five stages: potential opposition or incompatibility, cognition and personalization, intentions, behavior, and outcomes.
Awareness by one or more parties of the existence of conditions that create opportunities for conflict to arise.
Emotional involvement in a conflict that creates anxiety, tenseness, frustration, or hostility.
Decisions to act in a given way.
A desire to satisfy one's interests, regardless of the impact on the other party to the conflict.
A situation in which the parties to a conflict each desire to satisfy fully the concerns of all parties.
The desire to withdraw from or suppress a conflict.
The willingness of one party in a conflict to place the opponent's interests above his or her own.
A situation in which each party to a conflict is willing to give up something.
The use of resolution and stimulation techniques to achieve the desired level of conflict.
A process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.
Negotiation that seeks to divide up a fixed amount of resources; a win-lose situation.
The belief that there is only a set amount of goods or services to be divided up between the parties.
Negotiation that seeks one or more settlements that can create a win-win solution.
The Best Alternative To a Negotiated Agreement; the least the individual should accept.
A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives.
A third party to a negotiation who has the authority to dictate an agreement.
A trusted third party who provides an informal communication link between the negotiator and the opponent.