Chapter 14 Vocab

Question 1

Conflict

Answer 1

A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

Question 2

Traditional View of Conflict

Answer 2

The belief that all conflict is harmful and must be avoided.

Question 3

Interactionist View of Conflict

Answer 3

The belief that conflict is not only a positive force in a group but also an absolute necessity for a group to perform effectively.

Question 4

Functional Conflict

Answer 4

Conflict that supports the goals of the group and improves its performance.

Question 5

Dysfunctional Conflict

Answer 5

Conflict that hinders group performance.

Question 6

Task Conflict

Answer 6

Conflict over content and goals of the work.

Question 7

Relationship Conflict

Answer 7

Conflict based on interpersonal relationships.

Question 8

Process Conflict

Answer 8

Conflict over how work gets done.

Question 9

Dyadic Conflict

Answer 9

Conflict that occurs between two people.

Question 10

Intragroup Conflict

Answer 10

Conflict that occurs within a group or team.

Question 11

Intergroup Conflict

Answer 11

Conflict between different groups or teams.

Question 12

Conflict Process

Answer 12

A process that has five stages: potential opposition or incompatibility, cognition and personalization, intentions, behavior, and outcomes.

Question 13

Perceived Conflict

Answer 13

Awareness by one or more parties of the existence of conditions that create opportunities for conflict to arise.

Question 14

Felt Conflict

Answer 14

Emotional involvement in a conflict that creates anxiety, tenseness, frustration, or hostility.

Question 15

Intentions

Answer 15

Decisions to act in a given way.

Question 16

Competing

Answer 16

A desire to satisfy one’s interests, regardless of the impact on the other party to the conflict.

Question 17

Collaborating

Answer 17

A situation in which the parties to a conflict each desire to satisfy fully the concerns of all parties.

Question 18

Avoiding

Answer 18

The desire to withdraw from or suppress a conflict.

Question 19

Accommodating

Answer 19

The willingness of one party in a conflict to place the opponent’s interests above his or her own.

Question 20

Compromising

Answer 20

A situation in which each party to a conflict is willing to give up something.

Question 21

Conflict Management

Answer 21

The use of resolution and stimulation techniques to achieve the desired level of conflict.

Question 22

Negotiation

Answer 22

A process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.

Question 23

Distributive Bargaining

Answer 23

Negotiation that seeks to divide up a fixed amount of resources; a win-lose situation.

Question 24

Fixed Pie

Answer 24

The belief that there is only a set amount of goods or services to be divided up between the parties.

Question 25

Integrative Bargaining

Answer 25

Negotiation that seeks one or more settlements that can create a win-win solution.

Question 26

BATNA

Answer 26

The Best Alternative To a Negotiated Agreement; the least the individual should accept.

Question 27

Mediator

Answer 27

A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives.

Question 28

Arbitrator

Answer 28

A third party to a negotiation who has the authority to dictate an agreement.

Question 29

Conciliator

Answer 29

A trusted third party who provides an informal communication link between the negotiator and the opponent.

Question 30

What are the differences between the traditional and interactionist views of conflict?

Answer 30

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Question 31

What are the three types of conflict and the two loci of conflict?

Answer 31

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Question 32

What are the steps of the conflict process?

Answer 32

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Question 33

What are the differences between distributive and integrative bargaining?

Answer 33

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Question 34

What are the five steps in the negotiation process?

Answer 34

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Question 35

How do individual differences influence negotiations?

Answer 35

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Question 36

What are the roles and functions of third-party negotiations?

Answer 36

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