Chapter 14 Vocab Flashcards Preview

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Flashcards in Chapter 14 Vocab Deck (36)
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1

Conflict

A process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

2

Traditional View of Conflict

The belief that all conflict is harmful and must be avoided.

3

Interactionist View of Conflict

The belief that conflict is not only a positive force in a group but also an absolute necessity for a group to perform effectively.

4

Functional Conflict

Conflict that supports the goals of the group and improves its performance.

5

Dysfunctional Conflict

Conflict that hinders group performance.

6

Task Conflict

Conflict over content and goals of the work.

7

Relationship Conflict

Conflict based on interpersonal relationships.

8

Process Conflict

Conflict over how work gets done.

9

Dyadic Conflict

Conflict that occurs between two people.

10

Intragroup Conflict

Conflict that occurs within a group or team.

11

Intergroup Conflict

Conflict between different groups or teams.

12

Conflict Process

A process that has five stages: potential opposition or incompatibility, cognition and personalization, intentions, behavior, and outcomes.

13

Perceived Conflict

Awareness by one or more parties of the existence of conditions that create opportunities for conflict to arise.

14

Felt Conflict

Emotional involvement in a conflict that creates anxiety, tenseness, frustration, or hostility.

15

Intentions

Decisions to act in a given way.

16

Competing

A desire to satisfy one's interests, regardless of the impact on the other party to the conflict.

17

Collaborating

A situation in which the parties to a conflict each desire to satisfy fully the concerns of all parties.

18

Avoiding

The desire to withdraw from or suppress a conflict.

19

Accommodating

The willingness of one party in a conflict to place the opponent's interests above his or her own.

20

Compromising

A situation in which each party to a conflict is willing to give up something.

21

Conflict Management

The use of resolution and stimulation techniques to achieve the desired level of conflict.

22

Negotiation

A process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.

23

Distributive Bargaining

Negotiation that seeks to divide up a fixed amount of resources; a win-lose situation.

24

Fixed Pie

The belief that there is only a set amount of goods or services to be divided up between the parties.

25

Integrative Bargaining

Negotiation that seeks one or more settlements that can create a win-win solution.

26

BATNA

The Best Alternative To a Negotiated Agreement; the least the individual should accept.

27

Mediator

A neutral third party who facilitates a negotiated solution by using reasoning, persuasion, and suggestions for alternatives.

28

Arbitrator

A third party to a negotiation who has the authority to dictate an agreement.

29

Conciliator

A trusted third party who provides an informal communication link between the negotiator and the opponent.

30

What are the differences between the traditional and interactionist views of conflict?

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