Chapter 14: Facility Management Communications Flashcards

1
Q

A meeting of six people is called at 4:30 pm to make decisions about the upcoming corporate conference. The most influential factors affecting communication is:

A. Time pressure
B. Interaction zone
C. Spatial perception
D. Concentration

A

A. Time pressure

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2
Q

You are the project manager of a long-term project with many tasks being performed by different departments. You should inform participants of progress by posting a(n):

A. PERT chart
B. Area chart
C. Flow diagram
D. Gantt chart

A

A. PERT chart

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3
Q

When you are managing a project and must communicate setbacks and delays, you are managing both the event and:

A. Security
B. Public relations
C. Crises intervention
D. Perception

A

D. Perception

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4
Q

Documents that convey the organization’s compliance to regulations, local codes, and ordinances are called:

A. Project proposal presentations
B. Policy and procedure manuals
C. Contractual agreements
D. Legal compliance documents

A

D. Legal compliance documents

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5
Q

All of the following are elements of successful facilitation except:

A. Giving advice
B. Using questions and answers
C. Acting as negotiator
D. Being flexible

A

A. Giving advice

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6
Q

The main focus of oral presentations is the:

A. Subject
B. Speaker
C. Audience
D. Setting

A

C. Audience

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7
Q

Paths designed around the functional need, importance, and volume of communication rather than the company’s organizational structure are a:

A. Chain of communication
B. Traditional hierarchy
C. Lateral communication chain
D. Networks

A

D. Networks

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8
Q

What is the best method to avoid negative effects of end runs?

A. Cultivate a record of good service delivery
B. Complete an environmental scan
C. Have fewer meetings with management
D. Thoroughly review the contracts

A

A. Cultivate a record of good service delivery

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9
Q

A successful meeting has had all of the following items addressed prior to the meeting except:

A. Group size
B. Place
C. Role of the convened
D. Attendee experience level

A

D. Attendee experience level

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10
Q

Corporate legal staff usually review any facility management documents with legal obstructions. These include all of the following except:

A. Post-occupancy evaluations
B. Deeds
C. Environmental compliance reports
D. Documentation of worker safety training

A

A. Post-occupancy evaluations

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11
Q

Permitting interpretation within reasonable limits for addressing specific situations, including exceptions, is a challenge for facility managers who are:

A. Creating construction contracts
B. Reviewing outsource contracts
C. Writing facility policy
D. Examining compliance policies

A

C. Writing facility policy

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12
Q

Which of the following is not a category of visual material?

A. Literal versus symbolic images
B. Still versus motion images
C. Information versus entertainment
D. Display medium

A

C. Information versus entertainment

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