Chapter 14- Ensuring a harassment free and respectful workplace Flashcards Preview

ICMA Effective supervisory practices fifth edition > Chapter 14- Ensuring a harassment free and respectful workplace > Flashcards

Flashcards in Chapter 14- Ensuring a harassment free and respectful workplace Deck (15)
Loading flashcards...
1
Q

Making biased employment decisions against a person because of their protected characteristic.

A

Illegal discrimination

2
Q

A legal term describing a form of discrimination where a person is subjected to threatening intimidating embarrassing or other offensive and unwelcome behavior because a gender, race, ethnicity, religion, age, disability, or some other protected characteristic.

A

Harassment

3
Q

Actions that insult or indicate hostility or aversion towards someone

A

Disrespectful behavior

4
Q

Your organizations harassment policy, not employees’ ………, determines what behaviors are prohibited in the workplace.

A

Personal comfort

5
Q

2 practical ways to recognize subtle sexual harassment when the recipient has not said “that is unwelcome”:

  1. Focus on the …….. of the behavior rather than on its intention.
  2. Trying to determine if the person experiencing the behavior, such as a hug or non-sexual comments about appearance, ……….. in the same behavior. If they don’t, then the behavior is usually unwelcome.
A

Impact

Initiates and participates

6
Q

When responding appropriately to discrimination and harassment complaints, your role as a supervisor is to:

A
  • Know your organizations harassment policy and complaint process
  • Establish and maintain a harassment and discrimination free work environment
  • Recognize behavior that is prohibited by your organizations harassment policy
  • Respond appropriately to all discrimination and harassment complaints
7
Q

As a supervisor, any conversation you have with your employees, even outside the workplace, that includes a discussion about a behavior that is prohibited by the harassment policy constitutes a …………

A

Potential complaint

8
Q

As a supervisor, dealing with a complaint you have three responsibilities:

A
  • notify HR
  • HR must determine if the alleged behavior occurred
  • If HR finds that the prohibited behavior has occurred, the employer has a legal responsibility to stop it and prevent retaliation against any of the involved employees
9
Q

You are not responsible for investigating harassment complaints. You are responsible for ……………if an employee talks with you about an alleged harassment or discrimination situation.

A

Responding appropriately

10
Q

As a supervisor when an employee brings a complaint or concern to you about possible discrimination or harassment, it’s your responsibility to be an ………..and to conduct an initial interview.

A

Objective fact finder

11
Q

Steps to take that will help to conduct the interview about a complaint:

A

Step 1: Received the complaint

Step 2: Obtain details

Step 3: Respond appropriately to the complainant’s concerning questions

Step 4: Close the interview

12
Q

The goal for an effective ……….is to clarify the organizations harassment policy, encourage open communication, and stop prohibited behavior.

A

Intervention

13
Q

The following steps provide a guide for talking with employees about unacceptable or prohibited behavior:

A

1: Document your conversation
2: objectively identify the specific behavior that is prohibited
3: Identify the policy that prohibits that behavior
4: Respond to questions and concerns from the employee
5: Ask the employee to stop the prohibited behavior
6: Ask for and receive the employees commitment to stop the specific behavior now and any similar behavior in the future
7: Contact the HR department to report your conversation and outcome
8: Monitor your workplace to ensure that the behavior has stopped

14
Q
  • Avoiding the complaint in the workplace
  • Drawing unnecessary attention to the complainant or a the situation involving the complaint
  • Spreading rumors about the complainant
  • Trying to find out who made the complaint in the first place

These are all examples of ……….

A

Retaliation

15
Q

Any adverse action taken against an employee for filing a complaint or supporting another employees complaint is an example of………

A

Retaliation