Chapter 14: Conflicts in organizations Flashcards Preview

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Flashcards in Chapter 14: Conflicts in organizations Deck (8)
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1
Q

What are the traditional and the interactionist view of conflict?

A

Traditional View
All conflict is harmful and must be avoided

Interactionist View
Conflict is encouraged to prevent group from becoming stale
- Functional and disfunctional

2
Q

What are the three types of conflict and the three loci of conflict?

And find desired conflict levels

A

Task conflict: Work content and goals
Relationship conflict: Interpersonal relationships
Process conflict: How the work is done

Level of conflict: low, medion, high
Source of conflict: Task, relatinship, process

Task conflict is best

3
Q

Can you outline the conflict process?

A

Stage I: Potential Opposition (communication, structure and personal variables)
Stage II: Cognition and Personalization (Perceived and felt conflict)
Stage III: Intentions (Dimenions: assertiveness and cooperativeness)
Stage IV: Behavior
Stage V: Outcomes (functional vs. disfunctional

4
Q

What are the contrast between distributive and integrative bargaining?

A

Distributive Bargaining: Get the biggest slice possible (win-lose)

Integrative bargaining:
A win-win solution is possible

5
Q

What are the five steps of the negotiation process?

A
Preperation and planning 
Definition of ground rules 
Clarification and justification
Bargaining and problem solving
Closure and implementation
6
Q

How does individual differences influence negotiations?

A

Personality Traits
Moods & Emotions
Culture
Gender

7
Q

Three sources of conflict?

A
Dyadic conflict: 
	Conflict between two people
Intragroup conflict:  
Conflict occurring within a group or team
Intergroup conflict: 
Conflict between groups or teams
8
Q

Keep in mind..

A

Conflict is an inherent part of organizational life: probably necessary for optimal organizational function
Task conflict is the most constructive
Most effective negotiators use both types of bargaining and know the appropriate tactics