Chapter 12: Facility Operations And Maintenance Flashcards
The level of service considered basic or standard in corporate-owned facility is often:
A. Implied by custom or tradition
B. Much less in government facilities
C. Neglected in lease negotiations
D. Determined by a third party
A. Implied by custom or tradition
The expansion of above-standard services reflects the efforts to increase:
A. Competition between corporate-owned buildings
B. Comfort and productivity
C. Income from additional charges
D. Outsourced services and personnel
B. Comfort and productivity
Uniforms enhance the professional image of all of the following except:
A. Supervisory personnel
B. Security guards
C. Maintenance/engineering personnel
D. Day porters
A. Supervisory personnel
Benchmarks for successful cleaning include all of the following except:
A. Cost per square foot
B. Cleaning staff productivity
C. Customer complaints per square foot
D. Cost per man hour
D. Cost per man hour
One way to reduce the cost of grounds maintenance is to incorporate:
A. Benchmarking methods in the design process
B. Customer’s perception surveys into grounds design
C. Low maintenance designs in the exterior
D. A skip-maintenance approach
C. Low maintenance designs in the exterior
The power lighting distribution service consists of:
A. Providing current and lighting after normal working hours
B. Periodically cleaning and maintaining building lights
C. Supplying current supporting hardware within a building
D. Supplying power to support primary building operating systems
D. Supplying power to support primary building operating systems
A comprehensive preventative and planned maintenance program for the HVAC systems ensures:
A. Operative equipment for delivery of HVAC services
B. Compliance with contractual requirements
C. There will be no environmental hazards on the property
D. Adequate budget justifications for expendaitures
A. Operative equipment for delivery of HVAC services
When an emergency takes place on a property, the security personnel are normally assigned to:
A. Record a chronology of the emergency response
B. Direct emergency services to the emergency
C. Secure the building site from outsiders
D. Provide response personnel to the emergency
B. Direct emergency services to the emergency
Which of the following is true about proper construction personnel identification?
A. It is time consuming to implement
B. It does not significantly affect the confidence of customers
C. Systems to make ID badges are affordable
D. It is not important to companies that already emphasize security
C. Systems to make ID badges are affordable
Because facility workers ____________, it is important to write behavior guidelines:
A. Work in a variety of conditions
B. Communicate with all levels of management and workers
C. Often work long hours
D. Have a lot of freedom on the job
B. Communicate with all levels of management and workers
In order to get a fair price on HVAC operations, you should:
A. Assume all hours and days will include HVAC operations
B. Wait to create a maintenance program plan
C. Define the conditions of operation
D. Be open to all HVAC operation options
C. Define the conditions of operation
Explaining the requirements be submitted regarding major repairs or replacement of equipment is a technique to:
A. Avoid compliance officers
B. Get customers more involved
C. Enforce the chain of command
D. Avoid management issues over time
D. Avoid management issues over time
Energy efficiency, cost effectiveness, and minimizing complaints are benefits of HVAC:
A. Management
B. Benchmarks
C. Cutbacks
D. Compliance
B. Benchmarks
The level of security provided for a facility is based on all of the following criteria except:
A. The crime rate in the community
B. The crime rate in the immediate area
C. The occupancies that might attract crime
D. Neighboring building security levels
D. Neighboring building security levels
Creating a colored floor plan with the different types of flooring indicated and the total square feet for each is likely made in preparation of:
A. Outsourcing cleaning
B. Buying building materials
C. Getting a prejudgment pass of building compliance
D. A meeting with the customer
A. Outsourcing cleaning
