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Flashcards in Chapter 12 Deck (25)
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1

Organizational Culture

The system of shared beliefs and values that guides behavior in organizations

2

Observable Culture

What one sees and hears when walking around an organization

3

Elements of Observable Culture

1) Heroes
2) Rites and Rituals
3) Stories
4) Symbols

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Heroes

People (past or present) who display core values

5

Rites and Rituals

Celebration of heroes and events displaying core values

6

Stories

Tales about events conveying core values

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Symbols

Language and other symbols conveying core values

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Core Culture

Consists of the core values, or underlying assumptions and beliefs that shape and guide people's behaviors in an organization

9

Core Values

Beliefs and values shared by organization members

10

5 Types of Change

1) Top-down change
2) Bottom-up change
3) Incremental change
4) Transformational change
5) Improvisational change

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Top-Down Change

The change initiatives come from senior management

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Bottom-Up Change

The initiatives for change come from any and all parts of the organization, not just top management

13

Incremental Change

Bends and adjusts existing ways to improve performance

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Transformational Change

Results in a major and comprehensive redirection of the organization

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Improvisional Change

Making continual adjustments as changes are being implemented

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3 Phases to Change Process

1) Unfreezing
2) Changing
3) Refreezing

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Unfreezing

A situation is prepared for change and felt needs for change and developed

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Changing

Something new takes place in the system, and change is implemented

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Refreezing

Stabilize the change and create the conditions for its long-term continuity

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Strategy

A plan of action or policy designed to achieve a major or overall goal

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3 Types of Change Strategies

1) Force-Coercion Strategy
2) Rational Persuasion Strategy
3) Shared Power Strategy

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Force-Coercion Strategy

Pursues change through formal authority and/or the use of rewards or punishments

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Rational Persuasion Strategy

Pursues change through empirical data and rational argument

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Shared Power Strategy

Pursues change by participation in assessing change needs, values, and goals

25

Value-Based Management

Actively develops, communications, and enacts shared values