Chapter 12 Flashcards
Organizational Culture
The system of shared beliefs and values that guides behavior in organizations
Observable Culture
What one sees and hears when walking around an organization
Elements of Observable Culture
1) Heroes
2) Rites and Rituals
3) Stories
4) Symbols
Heroes
People (past or present) who display core values
Rites and Rituals
Celebration of heroes and events displaying core values
Stories
Tales about events conveying core values
Symbols
Language and other symbols conveying core values
Core Culture
Consists of the core values, or underlying assumptions and beliefs that shape and guide people’s behaviors in an organization
Core Values
Beliefs and values shared by organization members
5 Types of Change
1) Top-down change
2) Bottom-up change
3) Incremental change
4) Transformational change
5) Improvisational change
Top-Down Change
The change initiatives come from senior management
Bottom-Up Change
The initiatives for change come from any and all parts of the organization, not just top management
Incremental Change
Bends and adjusts existing ways to improve performance
Transformational Change
Results in a major and comprehensive redirection of the organization
Improvisional Change
Making continual adjustments as changes are being implemented
