Chapter 11: Communication Flashcards Preview

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Flashcards in Chapter 11: Communication Deck (40)
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1

communication

the transfer and the understanding of meaning

2

five major functions

management, feedback, emotional sharing, persuasion, and information exchange

3

communication process

the steps between a source and a receiver that result in the transfer and understanding of meaning

4

what are the key parts of the communication process?

sender, encoding, the message, the channel, decoding, the receiver, noise, and feedback

5

formal channels

communication channels established by an organization to transmit messages related to the professional activity of members

6

informal channels

communication channels that are created spontaneously and that emerge as responses to individual choices

7

downward communication

messages flowing from a higher level in an organization to a lower level in the organization

managers use this to explain why a decision was made. These must be communicated multiple times and sent through multiple different channels to be effective

8

is DC usually one way?

yes. this can cause issues. the best communicators explain the reasons behind their DC but also solicit communication from the employees they supervise

9

upward communication

flows to a higher level in the group/org. used to provide feedback to higher-ups.

Communicating is short summaries is the most effective way to communicate upwards

10

lateral communication

between members at the same level

this facilitates coordination

11

formal small group networks

chain, wheel, and all channel.

12

the grapevine

an orgs informal communication network. still an important source of information in comapnies

13

oral communication

speeches, one on one and group discussions, and informal rumor mill or grapevine are popular methods.

advantages are speed, feedback, and exhange. disadvantages are oral communication surfaces whenever a message has to pass through a number of people: the greater the number of people, the greater the distortion

14

meetings

can be formal and informal. good interpersonal communication is critical for running effective meetings

15

videoconferences and calls

permits the conduction of real-time meetings with people at different locations

16

telephone

fast, effective, and less ambiguous than email.

17

written communication

letters, PowerPoint, email, instant messaging, texting, social media websites, apps, blogs, and non-verbal communication

18

channel richness

the amount of information that can be transmitted during a communication episode. higher richness means more communication can be done

19

channel richness is...

a helpful framework for choosing your mode of communication

20

whenever you need to argue a listener's receptivity...

oral communication is the best option

21

written communication is...

generally the most reliable mode for complex lengthy communications, and it can be the most efficient for short messages

use this mode when you want all information to be "on the record"

22

controlled processing

a detailed consideration of evidence and information relying on facts, figures, and logic.

23

automatic processing

a relatively superficial consideration of evidence and information using heuristics

24

need for cognition

a personality trait of individuals depicting the ongoing desire to think and learn

25

interest level

one of the best predictors of whether people will use an automatic or controlled process for reacting to a persuasive message

26

prior knowledge

people who are well informed about a subject area are more likely to use controlled processing strategies

27

personality

need for cognition, a personality trait of individuals who are most likely to be persuaded by evidence and facts

28

message characteristics

another factor that influences whether people use an automatic or controlled processing strategy is the characteristics of the mssage. message provided through lean communication channels encourage automatic processing. messages provded to through richer channels encourage a more deliberative process

29

choosing the message

the most important implication is to match your persuasive message to the type of processing your audience is likely to use

30

filtering (barrier)

a sender's manipulation of information so that it will be seen more favorably by the receiver