Chapter 11 Flashcards

1
Q

Communication

A

The social process in which two or more parties exchange information and share meaning

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2
Q

Source

A

The individual, group, or organization interested in communicating something to another party

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3
Q

Encoding

A

The process by which the message is translated from an idea or thought into transmittable symbols

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4
Q

Transmission

A

The process through which the symbols that represent the message are sent to the receiver

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5
Q

Meduim

A

The channel, or path,through which the message is transmitted

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6
Q

Decoding

A

The process by which the receiver of the message interprets its meaning

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7
Q

Receiver

A

The individual, group, or organization that perceives the encoded symbols; the receiver may or may not decode them to try to understand the intended message

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8
Q

Feedback

A

The process in which the receiver returns a message to the sender that indicates receipt of the message

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9
Q

Noise

A

Any disturbance in the communication process that interferes with or distorts communication

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10
Q

Channel Noise

A

A disturbance in communication that is primarily a function of the medium

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11
Q

Wheel Network

A

In this type of network, information flows between the person at the end of each spoke and the person in the middle

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12
Q

Chain Network

A

In this type of network, each member communicates with thee person above and below, except for the individuals on each end, who communicate with only one person

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13
Q

Circle Network

A

In this type of network, each member communicates with the people on either side but with no one else

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14
Q

All-Channel Network

A

In this network, all members communicate with all other members

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15
Q

Communication Networks

A

Networks that form spontaneously and naturally as the interactions among workers continue over time

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16
Q

Gatekeeper

A

A person who has a strategic position in the network that allows him or her to control information moving in either direction through a channel

17
Q

Liaison

A

A person who serves as a bridge between groups, typing groups together and facilitating the communication flow needed to integrate group activitites

18
Q

Cosmopolite

A

A person who links the organization to the external environment and may also be an opinion leader in the group

19
Q

Isolate & Isolated Dyad

A

These people tend to work alone and to interact and communicate little with others

20
Q

Communication Fidelity

A

The degree of correspondence between the message intended by the source and the message understood by the receiver

21
Q

Semantics

A

The study of language forms

22
Q

Jargo

A

The specialized or technical language of a trade, profession, or social group

23
Q

Verification

A

The feedback portion of communication in which the receiver sends a message to the source indicating receipt of the message and the degree to which he or she understood the message

24
Q

Grapevine

A

An informal system of communication that coexists with the formal system