Chapter 11 Flashcards

1
Q

Preventive discipline

A

Action taken prior to an infraction to encourage employees to follow standards and rules

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2
Q

Corrective discipline

A

Discipline that follows a rule infraction

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3
Q

Due process

A

In a disciplinary situation, following of proper, established rules and procedures; giving employees the opportunity to respond to allegations

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4
Q

Hot-stove rule

A

Disciplinary action should be like what happens when you touch a hot stove: with warning, immediate, consistent and impersonal

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5
Q

Progressive discipline

A

Use of stronger and stronger penalties for repeated offences

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6
Q

Positive discipline

A

Acceptance on part of employee that problem exists, acknowledgment that they must assume responsibility, use of problem-solving approach to resolve problem

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