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Flashcards in Chapter 11 Deck (26)
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1

Chain of Command

Links all employees with successively higher levels of authority.

2

Span of Control

The number of persons directly reporting to a manager.

3

What are the types of Organizational Structures? (2)

1) Tall Structures
2) Flat Structures

4

Tall Structures

Have narrow spans of control and many hierarchical levels

5

Flat Structures

Have wide spans of control and few hierarchical levels

6

Centralized

The concentration of authority for most decisions at the top level of an organization

7

Decentralized

The dispersion of authority to make decisions throughout all organization levels

8

Name the three Traditional Organization Structures

1) Functional Structure
2) Divisional Structure
3) Matrix Structure

9

Functional Structure

Groups together people with similar skills who perform similar tasks

10

Divisional Structure

Groups together people working on the same product, in the same area, with similar customers, or on the same processes

11

Matrix Structure

Combines the functional and divisional structures to gain advantages and minimize disadvantages of each

12

Name the three Horizontal Organization Structures

1) Team Structure
2) Network Structure
3) Boundaryless Structure

13

Team Structure

Uses permanent and temporary cross-functional teams to improve lateral relations

14

Network Structure
(Network Organization)

Uses information technologies to link with networks of outside suppliers and service contractors

15

Boundaryless Structure

Eliminates internal boundaries among subsystems and external boundaries with the external environment

16

Name the 4 basis for Organizational Structures

1) Product Structure
2) Geographical Structure
3) Customer Structure
4) Process Structure

17

Product Structure

Groups together people and jobs focused on a single product or service

18

Geographical Structure

groups together people and jobs performed in the same location

19

Customer Structure

Groups together people and jobs that serve the same customers or clients

20

Process Structure

Groups jobs and activities that are part of the same process.

21

Cross Functional Teams

Brings together members from different functional departments

22

What are the 3 Organizational Designs

1) Mechanistic
2) Bureaucratic
3) Organic

23

Mechanistic Organizational Design

Centralized, with many rules and procedures, a clear-cut division of labor, narrow spans of control, and formal coordination

24

Bureaucratic Organizational Design

Emphasizes formal authority, order, fairness, and efficiency

25

Organic Organizational Design

Decentralized, with fewer rules and procedures, open divisions of labor, wide spans of control, and more personal coordination.

26

Organizational Design

The process of creating structures that accomplish mission and objectives