Chapter 10: Understanding Work Teams Flashcards Preview

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Flashcards in Chapter 10: Understanding Work Teams Deck (16)
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work group

a group that interacts primarily to share information, make decisions and help each group member perform within his or her area of responsibility


work team

generates positive synergy through coordination. the individual efforts result in a level of performance greater than the sum of the individual inputs


problem-solving teams

groups of 5 to 12 employees from the same department who meet for a few hours each week to discuss ways of improving quality, efficiency, and the work environment


self-managed work teams

groups of 10 to 15 employees who take on the responsibilities of their former supervisors

not always more productive. it depends on the degree to which team-promoting behaviors are rewarded


cross-functional teams

employees from about the same hierarchical level but from different work areas who come together to accomplish a task


virtual teams

teams that use computer technology to tie together physically dispersed members in order to achieve a common goal

require a different style of management than traditional teams; they generally work best when there is shared leadership spread throughout the team


multiteam system

a collection of two or more interdependent teams that share a superordinate goal; a team of teams


what factors determine whether teams are successful?

adequate resources, leadership and structure, climate and trust, performance evaluation and reward system


what factors determine team composition?

abilities of members
the personality of members
allocation of roles
diversity of members
cultural differences
size of teams
member differences


organizational demography

the degree to which members of a work unit share a common demographic attribute, such as race, age, sex, educational level, or length of service in an organization, and the impact of this attribute turnover


what factors effect team processes?

common plan and purpose
specific goals
team efficacy
team identity
team cohesion
mental models
conflict levels
social loafing



a team characteristic of reflecting on and adjusting the master plan when necessary


team efficacy

a team's collective belief that they can succeed at their tasks


team identity

a team member's affinity for and sense of belongingness to his or her team


team cohesion

a situation when team members are emotionally attached to one another an motivated toward the team because of their attachment


mental model

team members' knowledge and beliefs about how the work gets done by the team