Chapter 10: Organizational Change And Innovation Flashcards Preview

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Flashcards in Chapter 10: Organizational Change And Innovation Deck (30)
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1

5 catagories that shape the future of business

1) the marketplace is becoming more segmented and moving toward more niche products
2) more competitors are offering targeted products, requiring faster speed to market
3) some traditional companies may not survive radical change
4) China, India, and other offshore suppliers are changing the way we work
5) knowledge is becoming the new competitive advantage

2

Disruptive innovation

Process by which a product or service takes root initially in simple applications at the bottom of a market and then relentlessly moves up market, eventually displacing established competitors

3

Reactive change

Changes made in response to problems or opportunities as they arise

4

Proactive change

Planned change, making carefully thought-out changes in anticipation of possible or expected problems or opportunities

5

Forces originating outside the organization

1) Demographic characteristics
2) Technological advancement
3) Shareholder, customer, and market change
4) Social and political pressure

6

Technology

Any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product

7

B corporation

AKA benefit corporation

Company is legally required to adhere to socially beneficial practices, such as helping consumers, employees, or environment

8

Internal forces inside the organization

1) human resource concerns
2) managers behavior

9

3 kinds of changes

Adaptive

Innovative

Radically innovative

10

3 components to the kinds of change

1) the degree of complexity, cost, and uncertaincy

2) potential for generating employee resistance

11

Adaptive change

Reintroduction of a familiar practice

Ex: holiday Monday, asking people to work 12 hours opposed to 8

Lowest in complexity, cost, and uncertainty

12

Innovative change

Introduction of a practice that is new to the organization

Ex: starting 24hours

13

Radically innovative change

Introduces a practice new to the industry

Ex: amazon uses drones to deliver packages

14

Lewis’s change model 3 components

Unfreezing
Changing
Refreezing

15

Unfeeezing

Create the motivation to change

16

Changing

New information, models, and procedures

17

Refreezing

Support and reinforce the change

18

Systems model of change 3 parts

Inputs

Target elements of change

Outputs

19

Readiness for change

The beliefs, attitudes, and intentions of the organization staff regarding the extent of the changes needed and how willing and bake they are to implement them

20

Force field analysis

A technique to determine which forces could facilitate a proposed change and which forces could act against it

21

Innovation

Introduction of something new or better, as in goods or services

22

Product innovation

Change in the appearance or the performance of a product or a service or the creation of a new one

Ex: all iPhone models

23

Process innovation

Change in the way a product or service is conceived, manufactured, or disseminated

Ex: using 3D printers to make stuff

24

Innovation system

A coherent set of interdependent processes and structures that dictates how the company searches for novel problems and solutions, synthesizes ideas into a business concept and product designs, and selects which projects gets funded

25

7 components of the innovation system

1) innovation strategy
2) committees leadership
3) innovative culture and climate
4) requires sructure and processes
5) necessary human capital
6) Human Resources policies, practices and procedures
7) appropriate resources

26

Crowdsourcing

The practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community such as Facebook and Twitter

27

Resistance to change

An emotional / behavioural response to real or imagined threats to an established work routine

28

Resistance can be considered to be the interaction of 3 causes

1) emplyees characteristics
2) change against characteristics
3) the change agent - employee relationship

29

Self affirmations

Positive statements that can help you focus on goals, get rid of negative, self defeating beliefs and program your subconscious mind

30

Self compassion

Gentleness with yourself