Chapter 10 - Commubication In Organizations Flashcards

1
Q

What are the key features of organizational communication?

A
  1. Structure
  2. Communication networks
  3. Links to external environments
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2
Q

What is a structure?

A

A patterned way of doing things.

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3
Q

What are communication networks?

A

Formal and informal links between people.

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4
Q

What is organizational culture?

A

It consists of ways of thinking, acting, and understanding work that are shared by members of an organization and that reflect an organizations distinct identity.

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5
Q

What does an organizational culture consist of?

A
Vocabularies 
-Hierarchical language 
-Masculine language
Stories 
-Corporate stories 
-Personal stories 
-Collegial stories 
Rites and rituals
-Rites
-Rituals 
Structures
-Roles
-Rules 
-Policies 
-Communication
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6
Q

What do corporate stories convey?

A

The values, style, and history of an organization.

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7
Q

What are personal stories?

A

Stories that people tell about themselves.

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8
Q

What are collegial stories?

A

Stories that are accounts of other members of the organization.

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9
Q

What are rites?

A

Dramatic, planned sets of activities that bring together aspects of an organization’s culture in a single event.

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10
Q

What are rituals?

A

Forms of communication that occur regularly and that members of an organization perceive as familiar and routine parts of organizational life.

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11
Q

What are task rituals?

A

Repeated activities that help members of an organization perform their jobs.

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12
Q

What are roles?

A

Responsibilities and behaviors that are expected of people because of their specific positions in an organization.

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13
Q

What are rules?

A

Patterned ways of interacting.

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14
Q

What are organizational charts?

A

Formalize regulative rules by showing who reports to whom.

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15
Q

What are policies?

A

Formal statements of practices that reflect and uphold the overall culture of an organization.

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16
Q

What percentage of people said that work demands interfered with their personal lives to often?

A

48% of women

39% of men

17
Q

What are networks?

A

Link members of an organization together through formal and informal forms of interaction and relationship.

18
Q

What are the guidelines for communication in organizations?

A
  1. Adapt to diverse needs, situations and people

2. Manage personal relationships on the job

19
Q

What is a grapevine?

A

Communication outside the formal channels of an organization.

20
Q

What is the magazine?

A

Entrepreneurial Edge