Chapter 10

Question 1

Team

Answer 1

A small number of people with complementary skills who are committed to a common purpose, common performance goals, and an approach for which they hold themselves mutually accountable

Question 2

Quality Circles

Answer 2

Small groups of employees from the same work area who regularly meet to discuss and recommend solutions to workplace problems

Question 3

Work Teams

Answer 3

Include all the people working in an area, are relatively permanent, and do the daily work, making decisions regarding how the work of the team is done

Question 4

Problem-Solving Teams

Answer 4

Temporary teams established to attack specific problems in the workplace

Question 5

Management Teams

Answer 5

Teams that consists of managers from various areas; they coordinate work teams

Question 6

Product Development Teams

Answer 6

Combinations of work teams and problem-solving teams that create new signs for products or services that will satisfy customer needs

Question 7

Virtual Teams

Answer 7

Teams that work together by computer and other electronic communication utilities; members move in and out of meetings and of the team itself as the situation dictates