Chapter 10 Flashcards

1
Q

The order entry/sales (OE/S) process Includes the first four steps in the order-to-cash process:

A
  1. Presale activities
  2. Sales order processing
  3. Picking and packing the goods
  4. Shipping
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2
Q

Billing and processing the customer payment are included in the:

A

Billing/accounts receivable/cash receipts (B/AR/CR) process

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3
Q

Order to cash process

A
  1. Presale activities
  2. Sales order processing
  3. Pick and pack
  4. Shipping
  5. Billing
  6. Payment
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4
Q

An interacting structure of people, equipment, activities, and controls that is designed to achieve certain goals

A

Order entry/sales (OE/S) process

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5
Q

The primary function of the OE/S process is to create information flows that support:

A
  1. Repetitive work routines of the sales order, credit, and shipping departments
  2. Decision needs of managers of various sales and marketing functions
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6
Q

OE/S process supports sales order, credit, and shipping departments by:

A

Capturing, recording, and communicating sales-related data

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7
Q

In the ______ ______, the OE/S process relates to the repetitive work routines of the sales order, credit, and shipping departments.

A

Horizontal perspective

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8
Q

In the _____ ______, the OE/S process relates to managerial decision making within the marketing function

A

Vertical perspective

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9
Q

Authorized the warehouse to “pick” the goods from the shelf and send them to shipping. Identifies goods to be picked and (usually) warehouse location

A

Picking ticket

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10
Q

Sent to notify customer of order’s acceptance and expected shipment date

A

Customer acknowledgement

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11
Q

Document or computer message sent to the billing department to notify them of a pending shipment

A

Sales order notification

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12
Q

Shipping notifies billing to begin the _______ ______

A

Invoicing process

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13
Q

Contract between shipper and carrier in which carrier agrees to transport goods to shippers customer

A

Bill of lading

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14
Q

Sent with the package to identify the customer, destination and contents

A

Packing slip

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15
Q

General ledger inventory sales update notified the general ledger process that ______ has been sold and that cost of goods sold had increased

A

Inventory

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16
Q

Record of every authorized, regular customer

A

Customer master data

17
Q

Record of each item that is stocked or regularly ordered from a vendor

A

Inventory master data

18
Q

Repository of a variety of sales-oriented data from presales or sales activities

A

Marketing data

19
Q

Created on completion of a sales order and updated when goods have been shipped

A

Sales order master data