Chapter 1 Vocab

Question 1

Manager

Answer 1

An individual who achieves goals through other people.

Question 2

Organization

Answer 2

A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals.

Question 3

Planning

Answer 3

A process that includes defining goals, establishing strategy, and developing plans to coordinate activities.

Question 4

Organizing

Answer 4

Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.

Question 5

Leading

Answer 5

A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.

Question 6

Controlling

Answer 6

Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations.

Question 7

Figurehead

Answer 7

Symbolic head; required to perform a number of routine duties of a legal or social nature.

Question 8

Leader

Answer 8

Responsible for the motivation and direction of employees.

Question 9

Liaison

Answer 9

Maintains a network of outside contacts who provide favors and information.

Question 10

Monitor

Answer 10

Receives a wide variety of information; serves as nerve center of internal and external information of the organization.

Question 11

Disseminator

Answer 11

Transmits information received from outsiders or from other employees to members of the organization.

Question 12

Spokesperson

Answer 12

Transmits information to outsiders on organization’s plans, policies, actions, and results; serves as expert on organization’s industry.

Question 13

Entrepreneur

Answer 13

Searches organization and its environment for opportunities and initiates projects to bring about change.

Question 14

Disturbance Handler

Answer 14

Responsible for corrective action when organization faces important, unexpected disturbances.

Question 15

Resource Allocator

Answer 15

Makes or approves significant organizational decisions.

Question 16

Negotiator

Answer 16

Responsible for representing the organization at major negotiations.

Question 17

Technical Skills

Answer 17

The ability to apply specialized knowledge or expertise.

Question 18

Human Skills

Answer 18

The ability to work with, understand, and motivate other people, both individually and in groups.

Question 19

Conceptual Skills

Answer 19

The mental ability to analyze and diagnose complex situations.

Question 20

Organizational Behavior (OB)

Answer 20

A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.

Question 21

Systematic Study

Answer 21

Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.

Question 22

Evidence-Based Management (EBM)

Answer 22

The basing of managerial decisions on the best available scientific evidence.

Question 23

Intuition

Answer 23

A gut feeling not necessarily supported by research.

Question 24

Psychology

Answer 24

The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals.

Question 25

Social Psychology

Answer 25

An area of psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another.

Question 26

Sociology

Answer 26

The study of people in relation to their social environment or culture.

Question 27

Anthropology

Answer 27

The study of societies to learn about human beings and their activities.

Question 28

Contingency Variables

Answer 28

Situational factors: variables that moderate the relationship between two or more variables.

Question 29

Workforce Diversity

Answer 29

The concept that organizations are becoming more heterogeneous in terms of gender, age, race, ethnicity, sexual orientation, and inclusion of other diverse groups.

Question 30

Positive Organizational Scholarship

Answer 30

An area of OB research that concerns how organizations develop human strength, foster vitality and resilience, and unlock potential.

Question 31

Ethical Dilemmas and Ethical Choices

Answer 31

Situations in which individuals are required to define right and wrong conduct.

Question 32

Model

Answer 32

An abstraction of reality. A simplified representation of some real-world phenomenon.

Question 33

Input

Answer 33

Variables that lead to processes.

Question 34

Processes

Answer 34

Actions that individuals, groups, and organizations engage in as a result of inputs and that lead to certain outcomes.

Question 35

Outcomes

Answer 35

Key factors that are affected by some other variables.

Question 36

Task Performance

Answer 36

The combination of effectiveness and efficiency at doing your core job tasks.

Question 37

Citizenship Behavior

Answer 37

Discretionary behavior that contributes to the psychological and social environment of the workplace.

Question 38

Withdrawal behavior

Answer 38

The set of actions employee take to separate themselves from the organization.

Question 39

Group Cohesion

Answer 39

The extent to which members of a group support and validate one another while at work.

Question 40

Group Functioning

Answer 40

The quantity and quality of a work group’s output.

Question 41

Productivity

Answer 41

The combination of the effectiveness and efficiency of an organization.

Question 42

Effectiveness

Answer 42

The degree to which an organization meets the needs of its clientele or customers.

Question 43

Efficiency

Answer 43

The degree to which an organization can achieve its ends at a low cost.

Question 44

Organizational Survival

Answer 44

The degree to which an organization is able to exist and grow over the long term.

Question 45

What is the importance of interpersonal skills?

Answer 45

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Question 46

What do managers do in terms of functions, roles, and skills?

Answer 46

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Question 47

What is organizational behavior (OB)?

Answer 47

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Question 48

Why is it important to complement intuition with systematic study?

Answer 48

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Question 49

What are the major behavioral science disciplines that contribute to OB?

Answer 49

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Question 50

Why are there few absolutes in OB?

Answer 50

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Question 51

What are the challenges and opportunities for managers in using OB concepts?

Answer 51

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Question 52

What are the three levels of analysis in this book’s OB model?

Answer 52

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