Chapter 1: Theoretical Basis of Management Flashcards Preview

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Flashcards in Chapter 1: Theoretical Basis of Management Deck (30)
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1
Q

Power

A

The potential to influence others

2
Q

Position Power

A

The power vested in people by virtue of the roles they play in an organization

3
Q

Personal Power

A

The potential to influence others by virtue of personal characteristics and personality attributes

4
Q

Counter Power

A

The potential to influence the behavior of a superior

5
Q

Authority

A

the aspect of power, granted to either groups or individuals, that legitimizes the right of the group or individual to make decisions on behalf of others

6
Q

Legitimacy

A

the aspect of power that gives the leader the right to make a request and provides the obligation of the subordinate to comply

7
Q

Zone of Indifference

A

a hypothetical boundary of legitimacy, outside of which requests or orders will be met with mere compliance or refusal

8
Q

Honeymoon Effect

A

the period of time, usually immediately after arriving in a new position, in which persons are more likely to be granted extra authority to make decisions

9
Q

Leadership

A

A subset of power that involves influencing the behavior and attitudes of others to achieve intended outcomes

10
Q

Transactional Leadership

A

the simple exchange between leaders and followers of one thing for another

11
Q

Transformational Leadership

A

the aspect of leadership that uses both change and conflict to elevate the standard of the social system

12
Q

Unity of Command

A

a principle of scientific management that requires a single superior to direct the work of an employee

13
Q

Scientific Management

A

a collection of management theories developed in the early 1900s whose emphasis is on the strict control of work to maximize production through increases in efficiency

14
Q

Hawthorne Effect

A

placebo effect; a phenomenon that occurs when the subjects in an experimental study alter their behavior simply because of the process of being studied, even when the independent variable produces no effect

15
Q

Total Quality Management

A

continuous quality improvement; management system that emphasizes continuous improvement in the process by which work is accomplished to create improvements in a product; continuous focus on needs and desires of clients

16
Q

Management

A

the element of leadership that involves planning, decision making, and coordination of the activities of a group

17
Q

Interpersonal Role

A

managerial role, emanating from the possession of formal authority, that requires the manager to interact and form relationships with others in the organization

18
Q

Figurehead Role

A

interpersonal role that requires the authority holder to represent the group, usually a visible public capacity

19
Q

Liaison Role

A

interpersonal role that requires leader to interact with others in group, including superiors, subordinates, and coequals

20
Q

Informational Role

A

functions that require manager to collect, use, and disseminate information

21
Q

Monitor Role

A

informational role that requires leader to observe and keep abreast of changes that will affect the group and its activity

22
Q

Disseminator Role

A

informational role that requires leader to communicate with members of group

23
Q

Interference

A

anything that distorts the message sent from the sender to the receiver

24
Q

Spokesperson Role

A

informational role that requires communication with organizational influencers and members of organization’s public

25
Q

Internal Influencers

A

organization decision makers

26
Q

Decisional Role

A

portion of manager’s work that requires her to use authority to make decisions

27
Q

Entrepreneurial Role

A

type of decisional role in which the leader initiates and designs controlled change within an organization

28
Q

Disturbance Handler Role

A

type of decisional role in which the leader manages conflict

29
Q

Allocator of Resources Role

A

decisional role where the leader exercises authority to determine how organizational assets will be deployed

30
Q

Negotiator Role

A

decisional role which the leader uses authority to bargain with members of the internal/ external audience