Chapter 1 the Company Officer Flashcards Preview

C/O 5th Edition > Chapter 1 the Company Officer > Flashcards

Flashcards in Chapter 1 the Company Officer Deck (26)
Loading flashcards...
1
Q

What best describes the outcome of good decision making skills for a company officer?

A

Workplace satisfaction

2
Q

The company officers most important task is to ensure?

A

Personnel safety

3
Q

What best illustrates the concept of the company officers role as subordinate?

A

Expected to execute the orders of superior officers

4
Q

Which of the following statements most accurately reflects the concept of the company officer as public servant?
A. Contact with the public only occurs in non-emergency situations
B. The public may judge the entire organization through the actions of the company officer.
C. Unit personnel should focus solely on emergency response and not worry about public impressions.
D. Fire and emergency organizations should not think of their job as customer service oriented.

A

B. The public may judge the entire organization through the actions of the company officer.

5
Q

____ conduct best describes the concept that takes on great importance when the company officer becomes a role model.

A

Ethical

6
Q

New company officers should adopt an appropriate level of___ for those they supervise to make the transition to Officer less difficult.

A

Humility and respect

7
Q
Which of the following best describes the concept a company officer should apply when deciding on his or her own actions, as well as the actions of subordinates?
A. Personal gain
B. Responsibility
C. Disciplinary action
D. Command presence
A

B. Responsibility

8
Q

A company officer promoted from within an organization must develop leadership skills that:

A

Are appropriate to the situation

9
Q

In volunteer, combination, or industrial organizations,____ is essential for the success of the employer and employee if an exchange of supervisory roles is necessary.

A

Mutual respect

10
Q

Without appropriate understanding of the relationship between the new officer and unit members, the unit will most likely:

A

Suffer

11
Q

Which of the following scenarios is most likely to occur when new officers attempt to duplicate behaviors of previous officers?
A. Mutual respect will occur.
B. Loyalty for the officer will flourish.
C. Sweeping changes Will be successful.
D. The duplication will create resentment.

A

D. The duplication will create resentment.

12
Q

To overcome personal changes, the best course of action for a new officer to consider is to:
A. Disclose all conversations.
B. Praise in private, discipline in public.
C. Except praise and honor’s with modesty.
D. Lead by example set by a subordinate.

A

C. Except praise and honor us with modesty.

13
Q
Which of the following individuals would most likely place unrealistic expectations of time and attention on the company officer?
A. The public
B. Former peers
C. Administrators
D. Family members
A

D. Family members

14
Q

Which of the following approaches can most effectively help a new company officer take advantage of the opportunities of becoming an officer?
A. Strive to avoid a command presence.
B. Apply appropriate supervisory techniques.
C. Be wary of diversity in people and situations.
D. Be rigorous with critiques of accomplishments.

A

B. Apply appropriate supervisory techniques.

15
Q
A company officers responsibilities to subordinates include providing:
A. Hands off supervision.
B. Unprincipled leadership.
C. Educational opportunities.
D. Negotiable safety policies.
A

C. Educational opportunities.

16
Q

The human resources management aspect of a company officers duties include:

A

Evaluating personnel performance

17
Q

The success of any fire and emergency services organization is___ to its community involvement.

A

Directly proportional

18
Q

Knowledge of community___ is essential to a company officer.

A

Demographics

19
Q

A company officers understanding of administrative duties is best illustrated through:

A

Cost and consumption monitoring

20
Q

Understanding and applying to jurisdictions building and fire codes best describes the company officers responsibilities in:

A

Fire and life safety inspections.

21
Q

When delivering emergency services, the company officers most applicable task is to:

A

Allocate resources to control the incident

22
Q

The incident safety plan (ISP) is developed as part of which of the following company officer duties?

A

Emergency service delivery

23
Q

A person who leads or directs a unit

A

Leader

24
Q

A person who is responsible for directing the performance of other people/employees

A

Supervisor

25
Q

The company officers MOST important task is to:

A

Ensure the safety of the units personnel

26
Q

Individual who accomplishes organizational objectives through effective and efficient handling of material and human resources.

A

Manager