Chapter 1 Part 4 Flashcards Preview

Management 310 TEST 1 > Chapter 1 Part 4 > Flashcards

Flashcards in Chapter 1 Part 4 Deck (6)
Loading flashcards...
1

Assessment of how enthusiastic employees are about managing the work of others

Motivation to manage

2

1. Insensitive to others: abrasive, intimidating, bullying style
2. Cold, aloof, arrogant
3. Betrays trust
4. Overly ambitious: thinking of next job, playing politics
5. Specific performance problems with the business
6. Overmanaging: unable to delegate or build a team
7. Unable to staff effectively [Right People in Right Positions]
8. Unable to think strategically [Understanding “Big Picture”]
9. Unable to adapt to boss with different style
10. Overdependent on advocate or mentor

Top mistakes managers make

3

Stages in the Transition to Management:

Be the boss
Formal authority
Manage tasks
Job is not managing people

Manager's initial expectations

4

Stages in the Transition to Management

Initial expectations were wrong
Fast pace
Heavy work load
Job is to be a problem solver and troubleshooter for subordinates

After six months as a manager

5

Stages in the Transition to Management

No longer a doer
Communication, listening, and positive reinforcement
Learning to adapt to and and control stress
Job is people development

After a year as a manager

6

Helps develop workforces that are smarter, better trained, more motivated, and more committed than those of the competitors’
Produces substantial advantages in:
- Sales revenues
- Profits
- Stock market returns
- Customer satisfaction

Competitive Advantage through People