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1

___________ the behaviour of others is an essential requirement for everyday​ life, both inside and outside of organizations.

A.Explaining
B. Praising
C. Predicting
D. Promoting

C. Predicting

2

The​ ______________ pointed out the critical role of control and coordination in getting organizations to achieve their goals.

A. union advocates
B. contemporary scholars
C. classical advocates
D. management approaches

C. Classical advocates

3

The field of organizational behaviour is about

A. creating politically correct organizations.
B. maximizing company profits.
C. understanding people and managing them to work effectively.
D. people.

C. understanding people and managing them to work effectively

4

___________ involves translating principles based on the best scientific evidence into organizational practices.

A. Team work
B. A highly profitable outcome
C. Evidence-based management
D. A scientifically based decision

C. Evidence-based management

5

Which of the following was NOT found by John​ Kotter's study of the behavioural patterns of successful general​ managers?

A. They based decisions solely on financial goals and targets.
B. Many developed agendas even before the assumed their positions.
C. Agendas were almost always informal and unwritten.
D. Managers based their agendas on​ wide-ranging informal discussions with a wide variety of people.

A. They based decisions solely on financial goals and targets

6

Which of the following is not one of the categories of​ Mintzberg's managerial​ roles?

A. Managerial roles
B. Interpersonal roles
C. Informational roles
D. Decisional roles

A. Managerial roles

7

​____________ occurs in all organizations as friendships develop and individuals form informal alliances to accomplish work.

A. Organizational culture
B. Informal grouping
C. Organizational structure
D. Mergers

B. Informal grouping

8

The demographics of the North American population and workforce has been changing​ and, as a​ result, both the labour force and customers are becoming increasingly culturally​ ____________.

A. homogenous
B. consistent
C. diverse
D. unknown

C. Diverse

9

_____________ is a critique of classical management and bureaucracy that advocated management styles that were more participative and oriented toward employee needs.

A. ​Evidence-based management
B. The classical viewpoint
C. The human relations movement
D. Scientific management

C. The human relations movement

10

The main tenet of the contingency approach to management is that

A. the appropriate management style is contingent on economic factors.
B. the appropriate management style depends on the demands of the situation because there is no one best way to manage.
C. the appropriate management style is based on the behaviour of your employees.
D. the appropriate management style is based on your skills and education as a leader.

B. the appropriate management style depends on the demands of the situation because there is no one best way to manage.

11

In order to make a quick​ fix, managers often act without​ __________.

A. compassion
B. ethical behaviour
C. scientific evidence
D. analysis

D. Analysis

12

People who study organizational behaviour are interested in which of the​ following?

A. How to hire the right people for the job
B. How committed people feel toward the goals of the organization
C. How much they earn
D. How organizations can survive without teams

B. How committed people feel toward the goals of the organization

13

An​ organization's processes for​ attracting, developing,​ retaining, and using people with the required skills is called​ _________.

A. human resources management
B. recruitment management
C. talent organization
D. talent management

D. talent management

14

The contingency approach to management recognizes that there is​ __________ best​ way(s) to manage.

A. two
B. no one
C. five
D. only one

B. no one

15

Frederick​ Taylor's scientific management approach

A. is the best management style for most companies.
B. used calculus and algebra in its formulation.
C. advocated the use of careful research to determine the optimum degree of specialization and standardization.
D. has no relation to the classical viewpoint of management.

C. advocated the use of careful research to determine the optimum degree of specialization and standardization.

16

Why are individuals assembled into​ organizations?

A. Innovation
B. Motivation
C. Socializing
D. Goal accomplishment

D. Socializing

17

What best describes the issues that CSR is concerned​ with?

A. Social, employee​ well-being
B. Environmental, employee​ well-being
C. Environmental, social, talent management
D. Environmental, social, corporate​ governance, employee​ well-being, executive compensation

D. Environmental, social, corporate​ governance, employee​ well-being, executive compensation

18

Which of the following is not used by managers to accomplish​ goals?

A. Using physical and human resources
B. Acquiring physical and human resources
C. Influencing public opinions
D. Allocating physical and human resources

C. Influencing public opinions

19

Both managers and organizations influence and are influenced by organizational​ behaviour, and the net result can have important consequences for​ _________.

A. organizational effectiveness
B. sales figures
C. employee satisfaction
D. customers

A. organizational effectiveness

20

Explaining events is more complicated than predicting them because a particular behaviour could have

A. a need for expert intelligence.
B. less sense of responsibility.
C. no exact cause.
D. multiple causes.

D. multiple causes

21

An organization taking responsibility for the impact of its decisions and actions on its stakeholders is practicing​ ______.

A. organizational social responsibility
B. organizational responsibility
C. organizational employee responsibility
D. corporate social responsibility

D. corporate social responsibility

22

Which discipline refers to​ programs, practices, and systems to​ acquire, develop, and retain employees in​ organizations?

A. Competitiveness in organization
B. Human resource management
C. Organizational behaviour modification
D. Training and development

B. Human resource management

23

The use of​ evidence-based management is more likely to result in the​ ______________.

A. sensible action
B. scientific evidence
C. attainments of organizational goals
D. analysis

C. attainments of organizational goals

24

Organization are

A. permanent work teams.
B. manufacturing companies.
C. not-for profit businesses.
D. social inventions for accomplishing common goals through group effort.

D. social inventions for accomplishing common goals through group effort.

25

Virtually all organizations have​ _________ as a goal.

A. capital investment
B. survival
C. behaviour modification
D. organizational culture

B. Survival

26

The classical viewpoint of management advocated

A. the use of​ self-directed teams and groups.
B. flexible systems of management.
C. meeting and exceeding the needs and expectations of workers to ensure morale.
D. high specialization of​ labour, intensive​ coordination, and centralized decision making.

D. high specialization of labour, intensive coordination and centralized decision making

27

Concerns over job​ security, increasing job​ demands, and​ work-related stress are all components of which contemporary management​ concern?

A. Diversity
B. Focus on corporate social responsibility
C. Employee health and​ well-being
D. Talent management

C. Employee health and​ well-being

28

The human relations movement began with the​ _____________, which noticed the impact of psychological and social processes on productivity and work adjustment.

A. contingency management approach
B. Hawthorne studies
C. directive management approach
D. participative management approach

B. Hawthorne studies

29

We would generally manage a payroll department more​ ____________ than a research and development department.
A. creatively
B. participatively
C. diversely
D. bureaucratically

D. bureaucratically

30

Organizational behaviour refers to the attitudes and behaviours of

A. private sector companies.
B. individuals.
C. individuals and groups in organizations.
D. organizations.

C. individuals and groups in organizations.