Change Management Flashcards
Driving force
Things that support the change
Restraining Force
Resist or prevent the change
Management, Employees, Time, Competitors, Low Productivity, Cost
Kotter Step 1
Establish a sense of Necessity
Kotter Step 2
Form a guiding group
Fill with facilitators, people who assist the change
Kotter Step 3
Create a vision
Clear sense of direction for employees
Kotter Step 4
Communicate the Vision
Share it with those affected
Kotter Step 5
Empower people to fulfill the vision
Involvement somewhat diffuses resistance
Kotter Step 6
Recognise and Reward Achievements
People want to feel that they contributed and are recognised.
Kotter Step 7
Consolidate Improvements
Integrate any benefits received into operations.
Kotter Step 8
Institutionalize Changes
Make changes policy
Low Risk Strategies
Methods to support change with low risk of negative outcome
Build trust in employees, communicate often, make changes reasonable, allow employees to participate,
High Risk Strategies
High chance of negative outcome that is severe.
Co optation (Getting people on your side)
Manipulation
Threats
Change Issues
Technology, Privatisation, Globalisation, Mergers and Aqcuisitions, Legal Issues
