Ch9 Administrative Functions Flashcards
People who use and consume a product or service
Customers
Employees and members of the organization
Internal Customers
Members of the general population within the service area who are beneficiaries of the services provided.
As well as people responsible for providing the majority of the funds needed to operate the organization.
External Customers
Members of the political body who govern the organization or influence it through legislation, non-governmental agencies, community groups, standards-making organizations, and businesses that provide services to the organization.
Stakeholders
Guide to decision making within an organization
Policy
Determines whether current policies are effective and enforceable
Policy Analysis
Detailed plan of action
Procedure
Based on the authority delegated to the fire officer to implement organizational policies and procedures
Orders
Not based on a policy or procedure; it is more in the nature of a request
Directive
Model or format to which a budget process conforms
Budget System
Description of how costs or revenues are divided between capital and operational purchases
Budget Type
Consists of lists of revenue sources and proposed expenditures for the budget cycle
Line-item Budget
Requires all expenditures to be justified at the beginning of each budget cycle
Zero-based Budgeting (ZBB)
Involves a variety of independent units assigned to a limited duration project
Matrix Budgeting
Uses separate categories of programs or activities
Program Budgeting
